Student Services Advocate & Policy Liaison

Stanfordlivetickets; Palo Alto (CA); On-site; USD 99,000 - 105,000; Full time

Job summary

Stanford University is seeking a dedicated SSC Specialist to support students with registration, billing, and academic services. This role emphasizes customer service excellence, clear guidance, and empathetic consultation in a fast-paced campus setting.

The ideal candidate will relay university policies to students, staff, and families, resolve complex issues with professional discretion, and contribute to program management and continuous process improvements.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to explain university policies and guidance to students and staff.
• Strong communication and empathetic listener with problem-solving skills.

Responsibilities

• Serve as the primary contact for students regarding registration, billing, and academic services.
• Identify and resolve complex student issues with confidentiality.
• Prepare reports and communicate policies to various university departments.
• Train and supervise staff or volunteers as needed.
• Assist with program management and process improvements.

Skills

Customer service

Clear communication

Empathy

Attention to detail

Job description

Stanford University is seeking a dedicated SSC Specialist to support students with registration, billing, and academic services. This role emphasizes customer service excellence, clear guidance, and empathetic consultation in a fast-paced campus setting.

The ideal candidate will relay university policies to students, staff, and families, resolve complex issues with professional discretion, and contribute to program management and continuous process improvements.