Student Services Advisor II — Hybrid Scheduling & Advising

UCLA; Los Angeles (CA); Hybrid; USD 52,000 - 66,000; Full time

Job summary

UCLA's Center for Academic Advising (CAAC) seeks an organized Student Services Advisor 2 to schedule counseling appointments, process petitions, and help enforce college policies. The role supports roughly 18,000 undergraduates and coordinates with Registrar, Admissions and other offices.

The position offers hybrid work options with in-person and telecommuting responsibilities, plus information delivery at the window, via REACH, email, and virtual drop-ins, and supervision of 3–5 student workers.

Qualifications

• Bachelor's Degree in related area or equivalent experience / training (Required).
• Experience establishing cooperative relationships with peers, students, faculty, and staff (Required).
• Strong word-processing skills for notifications, forms, reports (Required).
• Ability to set priorities reflecting duties and assignments (Required).
• Organizational skills to complete tasks efficiently with minimal supervision (Required).
• Knowledge in supporting clerical staff including training and delegation (Preferred).
• Professional written and verbal communication to the public (Required).
• Interpersonal skills to engage diverse students, staff, and faculty (Required).
• Familiarity with Word/Excel/Outlook; UCLA systems preferred (Preferred).
• Sound decision making based on guidelines (Required).
• Ability to write/edit materials clearly (Required).
• Maintain regular work schedule and timely task completion (Required).

Responsibilities

• Schedule student appointments with counselors and process petitions.
• Monitor and enforce College rules and provide information via information windows, REACH, email, and virtual drop-ins.
• Provide administrative support to counseling committees and full-time staff.
• Communicate with Registrar's Office, Admissions, and College Information Services as directed.
• Prepare event and program support materials and write reports for leadership.
• Assist in training 3–5 part-time student workers and cover reception duties when needed.

Skills

Cooperative relationships

Word processing

Prioritization

Organizational skills

Delegating work

Professional communication

Interpersonal skills

MS Word

MS Excel

Outlook

Decision making

Writing/editing

Reliability/punctuality

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Outlook

UCLA online systems

Job description

UCLA's Center for Academic Advising (CAAC) seeks an organized Student Services Advisor 2 to schedule counseling appointments, process petitions, and help enforce college policies. The role supports roughly 18,000 undergraduates and coordinates with Registrar, Admissions and other offices.

The position offers hybrid work options with in-person and telecommuting responsibilities, plus information delivery at the window, via REACH, email, and virtual drop-ins, and supervision of 3–5 student workers.