Student Services Advisor 2 SV

UCLA; Los Angeles (CA); Hybrid; USD 52,000 - 66,000; Full time

Job summary

UCLA's Center for Academic Advising (CAAC) seeks an organized Student Services Advisor 2 to schedule counseling appointments, process petitions, and help enforce college policies. The role supports roughly 18,000 undergraduates and coordinates with Registrar, Admissions and other offices.

The position offers hybrid work options with in-person and telecommuting responsibilities, plus information delivery at the window, via REACH, email, and virtual drop-ins, and supervision of 3–5 student workers.

Qualifications

• Bachelor's Degree in related area or equivalent experience / training (Required).
• Experience establishing cooperative relationships with peers, students, faculty, and staff (Required).
• Strong word-processing skills for notifications, forms, reports (Required).
• Ability to set priorities reflecting duties and assignments (Required).
• Organizational skills to complete tasks efficiently with minimal supervision (Required).
• Knowledge in supporting clerical staff including training and delegation (Preferred).
• Professional written and verbal communication to the public (Required).
• Interpersonal skills to engage diverse students, staff, and faculty (Required).
• Familiarity with Word/Excel/Outlook; UCLA systems preferred (Preferred).
• Sound decision making based on guidelines (Required).
• Ability to write/edit materials clearly (Required).
• Maintain regular work schedule and timely task completion (Required).

Responsibilities

• Schedule student appointments with counselors and process petitions.
• Monitor and enforce College rules and provide information via information windows, REACH, email, and virtual drop-ins.
• Provide administrative support to counseling committees and full-time staff.
• Communicate with Registrar's Office, Admissions, and College Information Services as directed.
• Prepare event and program support materials and write reports for leadership.
• Assist in training 3–5 part-time student workers and cover reception duties when needed.

Skills

Cooperative relationships

Word processing

Prioritization

Organizational skills

Delegating work

Professional communication

Interpersonal skills

MS Word

MS Excel

Outlook

Decision making

Writing/editing

Reliability/punctuality

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Outlook

UCLA online systems

Job description

Position Summary

Work under the general supervision of the Office Manager in the Center for Academic Advising in the College (CAAC). CAAC provides advising and counseling services to approximately 18,000 undergraduate students in the UCLA College. Schedule student appointments with counselors, process petitions, and monitor and enforce College rules. Provide information regarding academic requirements, procedures, and events at an information window, message center, REACH Virtual Drop-ins. and via email This Department support’s UCLA’s FlexWork Program, Hybrid work options, with combined in-person and telecommuting responsibilities, are currently available. Provide administrative support to various counseling committees and full-time staff, and communicate with other offices (e.g. Registrar's Office, Admissions, College Information Services) on behalf of students and CAAC as directed. Prepare for event and program support, student notifications, and written reports (statistical data and narrative evaluations) to the Office Manager, the Directors of CAAC, and the Assistant Dean, Undergraduate Academic Support. Support and help train 3-5part-time time student workers responsible for more routine clerical tasks and covering the office's reception responsibilities as needed.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1. Ability to establish and maintain cooperative working relationships with peers, students, faculty and administrative officers. (Required)
• 2. Word-processing skills to prepare notifications, forms, and reports with speed and accuracy. (Required)
• 3. Skill in setting job priorities which reflect accurately the relative importance of job duties and assignments. (Required)
• 4. Organizational skills necessary to complete tasks in an efficient manner and with minimal supervision. Ability and willingness to take initiatives. (Required)
• 5. Skill in organizing people, information, and material in a systematic manner. (Required)
• 6. Skills in supporting clerical staff including training and delegating work. (Preferred)
• 7. Ability to communicate professionally one-to-one or on a group basis for the purpose of disseminating information to the public and explaining procedures. (Required)
• 8. Interpersonal skills to interface effectively with persons of differing social, educational, economic and cultural backgrounds. Interpersonal skills to communicate effectively with students, staff, and faculty. (Required)
• 9. Skill in using various application programs including Microsoft Word, Microsoft Excel and Outlook. Adaptability regarding the use of office internal soft ware and web-based applications. Skill with UCLA online systems preferred. (Preferred)
• 10. Ability to make decisions based on established guidelines or policies. (Required)
• 11. Skill in writing / editing materials clearly and accurately. (Required)
• 12. Ability to maintain a regular work schedule, report to work on time, and complete assignments in a timely manner. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in related area and / or equivalent experience / training (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

SV-Stdt Svs & Adv Prof (SSAP)

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Student%20Services%20Advisor%202%20SV%20(40085899)