Student Rewards Programs Assistant (Hybrid)

Arizona State University; United States; Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid work schedule

Cell phone reimbursement

Hands-on experience

Professional development

LinkedIn Learning access

Job summary

Arizona State University is seeking an Affinity Programs Student Assistant to support Sun Devil Rewards within the Alumni Engagement team. The role is 15-25 hours weekly during fall and spring, with extended hours in breaks, delivering rewards fulfillment, content management, and event support.

You will assist with logistics, promotional materials, and customer inquiries using Salesforce and Jira, while maintaining documentation and ensuring program quality.

Qualifications

• Current student pursuing a degree in a related field.
• Experience in customer service is preferred.
• Proficiency with Excel and Canva is desirable.
• Familiarity with Salesforce or similar CRM is a plus.

Responsibilities

• Assist with catalog management and rewards processing per protocols.
• Coordinate inventory and prepare weekly reports in Excel.
• Create and manage reward descriptions and images in Canva.
• Furnish promotional materials and assist with campaigns in Canva.
• Support quarterly program review decks and campaign results.
• Handle customer inquiries via Salesforce Service Cloud and social channels.
• Identify FAQs and draft boilerplate responses for efficiency.
• Conduct daily quality assurance checks and report issues in Jira.
• Schedule in-app content and push notifications in CMS.
• Participate in events and document processes for continuity.

Skills

Willingness to learn

Team collaboration

Strong communication

Detail-oriented

High organization

Confidentiality

Problem solving

Independent working

Education

Pursuing degree in Business or related field

Tools

Salesforce Service Cloud

Canva

Jira

Google Docs

MS Outlook

Word

Excel

FedEx Shipping/Returns

Job description

Arizona State University is seeking an Affinity Programs Student Assistant to support Sun Devil Rewards within the Alumni Engagement team. The role is 15-25 hours weekly during fall and spring, with extended hours in breaks, delivering rewards fulfillment, content management, and event support.

You will assist with logistics, promotional materials, and customer inquiries using Salesforce and Jira, while maintaining documentation and ensuring program quality.