Student Records Specialist: Compliance & Student Experience

WGU; United States; Remote; USD 31,000 - 45,000; Full time

Job summary

WGU is seeking an Associate Student Records Administrator to maintain the integrity of academic records and ensure FERPA-compliant processes. You will handle student documents, communicate with students, faculty, and staff, and apply university policies within the Student Records Department.

You will work across systems like Salesforce and SIS, prioritizing tasks, documenting procedures, and escalating exceptions when needed.

Qualifications

• Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality
• Ability to understand and adhere to FERPA regulations
• Broad working knowledge of Microsoft Office products and applications
• Ability to interact with others considerately, respectfully, and without bias; approach conflict proactively; solicit and share feedback; listen with empathy and maintain professionalism and composure
• Possession of strong, business professional written and verbal communication skills
• Ability to meet deadlines and SLA requirements both independently and as part of a team
• Ability to self-manage daily work schedule including assigned tasks and goals while also being responsive to ad hoc or new projects and assignments

Responsibilities

• Demonstrates all Core Knowledge, Skills and Abilities.
• Applies university rules, regulations, and policies accurately and to the benefit of the student.
• Primarily responsible for completing both processes and cases in one Student Records domain.
• Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes.
• Prioritizes essential job functions while utilizing numerous systems, including Salesforce.
• Works under broad direction from the immediate supervisor/manager on daily assigned tasks.
• Identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency.
• Participates in risk assessment and identifying potential obstacles that may disrupt the student experience; offers solution-focused recommendations that enhance both the student experience and operational efficiency.
• Demonstrates strong cooperative skills with the ability to perform effectively in a team environment.
• Routinely multitasks on varied job functions, switching between processes and cases as needed.
• Collaborates as appropriate with other university teams to complete tasks, research, and data reconciliation.
• Performs other duties as assigned

Skills

Student documentation handling

FERPA compliance

Microsoft Office

CRM software

Communication skills

Deadline-driven

Tools

Microsoft Office Suite

Student Information System

CRM software

Job description

WGU is seeking an Associate Student Records Administrator to maintain the integrity of academic records and ensure FERPA-compliant processes. You will handle student documents, communicate with students, faculty, and staff, and apply university policies within the Student Records Department.

You will work across systems like Salesforce and SIS, prioritizing tasks, documenting procedures, and escalating exceptions when needed.