Associate Student Records Administrator, Local to SLC, UT -Remote

WGU; United States; Remote; USD 31,000 - 45,000; Full time

Job summary

WGU is seeking an Associate Student Records Administrator to maintain the integrity of academic records and ensure FERPA-compliant processes. You will handle student documents, communicate with students, faculty, and staff, and apply university policies within the Student Records Department.

You will work across systems like Salesforce and SIS, prioritizing tasks, documenting procedures, and escalating exceptions when needed.

Qualifications

• Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality
• Ability to understand and adhere to FERPA regulations
• Broad working knowledge of Microsoft Office products and applications
• Ability to interact with others considerately, respectfully, and without bias; approach conflict proactively; solicit and share feedback; listen with empathy and maintain professionalism and composure
• Possession of strong, business professional written and verbal communication skills
• Ability to meet deadlines and SLA requirements both independently and as part of a team
• Ability to self-manage daily work schedule including assigned tasks and goals while also being responsive to ad hoc or new projects and assignments

Responsibilities

• Demonstrates all Core Knowledge, Skills and Abilities.
• Applies university rules, regulations, and policies accurately and to the benefit of the student.
• Primarily responsible for completing both processes and cases in one Student Records domain.
• Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes.
• Prioritizes essential job functions while utilizing numerous systems, including Salesforce.
• Works under broad direction from the immediate supervisor/manager on daily assigned tasks.
• Identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency.
• Participates in risk assessment and identifying potential obstacles that may disrupt the student experience; offers solution-focused recommendations that enhance both the student experience and operational efficiency.
• Demonstrates strong cooperative skills with the ability to perform effectively in a team environment.
• Routinely multitasks on varied job functions, switching between processes and cases as needed.
• Collaborates as appropriate with other university teams to complete tasks, research, and data reconciliation.
• Performs other duties as assigned

Skills

Student documentation handling

FERPA compliance

Microsoft Office

CRM software

Communication skills

Deadline-driven

Tools

Microsoft Office Suite

Student Information System

CRM software

Job description

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 206

Pay Range: $22.64 - $32.83

Job Description

The Associate Student Records Administrator is responsible for maintaining the integrity of academic records and by ensuring compliance with university rules, regulations, and policies for the benefit of the student body. At this level, incumbent communicate information to students, faculty, and staff in one or more workspaces within the Student Records Department. This role applies established policies and procedures to assigned Student Records processes and cases, while developing judgment in identifying exceptions, barriers, and situations requiring escalation.

Responsibilities

• Demonstrates all Core Knowledge, Skills and Abilities.
• Applies university rules, regulations, and policies accurately and to the benefit of the student.
• Primarily responsible for completing both processes and cases in one Student Records domain.
• Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes.
• Prioritizes essential job functions while utilizing numerous systems, including Salesforce.
• Works under broad direction from the immediate supervisor/manager on daily assigned tasks.
• Identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency.
• Participates in risk assessment and identifying potential obstacles that may disrupt the student experience; offers solution-focused recommendations that enhance both the student experience and operational efficiency.
• Demonstrates strong cooperative skills with the ability to perform effectively in a team environment.
• Routinely multitasks on varied job functions, switching between processes and cases as needed.
• Collaborates as appropriate with other university teams to complete tasks, research, and data reconciliation.
• Performs other duties as assigned

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Core Knowledge, Skills, and Abilities

• Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality
• Ability to understand and adhere to FERPA regulations
• Demonstrated broad working knowledge of Microsoft Office products and applications.
• Ability to perform duties while working with student information systems and/or customer relationship management software
• Ability to interact with others considerately, respectfully, and without bias; approach conflict proactively; openly solicit and share feedback; listen with empathy and maintain professionalism and composure
• Possession of strong, business professional written and verbal communication skills
• Ability to meet deadlines and SLA requirements both independently and as part of a team.
• Ability to work collaboratively with team members and/or leadership; identify process barriers; and, participate in solution-focused and creative problem-solving.
• Ability to self-manage daily work schedule including assigned tasks and goals while also being responsive to ad hoc or new projects and assignments

Role-Specific Knowledge, Skills and Abilities

• Ability to develop and demonstrate proficiency within assigned Student Records workspace
• Ability to apply and follow established policies, procedures, and utilize job aids to address routine and moderately complex scenarios
• Ability to identify exceptions, barriers, and risks and elevate concerns appropriately
• Ability to develop c