Records and Enrollment Specialist

Alabama A&M University; Normal (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Alabama-A seeks a Records and Enrollment Specialist to maintain student records and support the AAMU community. The role requires handling inquiries, resolving issues, and ensuring confidentiality of student data within the SIS.

You'll collaborate with staff across offices to verify enrollment status, process course changes, and respond to records requests, while upholding FERPA standards.

Qualifications

• Bachelor’s degree required.
• Experience with student information systems (SIS) preferred.
• Proficiency in Microsoft Office and administrative software.
• Familiarity with FERPA privacy requirements.

Responsibilities

• Maintain and update student records in the SIS with accuracy.
• Process enrollment changes, adds/drops, and verify enrollment status.
• Respond to records requests in compliance with policies.
• Collaborate with deans, faculty, advisors, and staff to resolve records issues.
• Document processes and participate in system testing.

Skills

SIS experience

MS Office

Administrative software

Communication skills

Organizational skills

Attention to detail

Education

Bachelor’s Degree

Job description

Summary:

As an integral part of our collaborative and supportive team, the Records and Enrollment Specialist will interact with a diverse range of individuals to address inquiries, resolve issues, and support students, alumni, and the AAMU community.

This position is essential in maintaining the accuracy, integrity, and confidentiality of the student record while delivering outstanding service.

Essential Duties and Responsibilities:

Record Maintenance: Accurately manage and update student records in the institution's

Student information system (SIS), safeguarding the confidentiality and integrity of personal, academic, and financial data.

Enrollment Support: Provide support for student enrollment and registration by processing course changes, handling ass/drop requests and verifying enrollment status to ensure a smooth academic experience.

All Records Request: Monitor and ensure compliance with policies related to formal requests for the review and inspection of student records.

Collaborates with academic deans, faculty, advisors, and staff to resolve student record problems. Audits and corrects data to ensure accuracy and completeness. Participates in systems testing and develops and maintains documentation on business processes.

Essential Duties and Responsibilities:

Record Maintenance: Accurately manage and update student records in the institution's

Student information system (SIS), safeguarding the confidentiality and integrity of personal, academic, and financial data.

Enrollment Support: Provide support for student enrollment and registration by processing course changes, handling ass/drop requests and verifying enrollment status to ensure a smooth academic experience.

All Records Request: Monitor and ensure compliance with policies related to formal requests for the review and inspection of student records.

Collaborates with academic deans, faculty, advisors, and staff to resolve student record problems. Audits and corrects data to ensure accuracy and completeness. Participates in systems testing and develops and maintains documentation on business processes.

Minimum Position Requirements (including years of experience, certifications, licenses, etc.):

• Bachelor’s Degree

Knowledge, Skills, and Abilities:

• Technical proficiency: Experience with student information systems or similar educational databases. Proficiency with Microsoft Office Suite and other administrative software.


• Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex procedures and policies clearly and empathetically to students, alumni, faculty, and staff.


• Organizational Skills: Strong organizational skills, with the ability to handle multiple tasks and deadlines effectively. Must be comfortable working in a fast-paced environment with varying demands.


• Detail-oriented: Ability to manage and process large volumes of information with a high level of accuracy. Demonstrates a keen eye for detail to maintain accurate student records and ensure compliance with policies.


• Demonstrated Knowledge: An understanding of student services in higher education. Familiarity with the Family Educational Rights and Privacy Act (FERPA) and privacy regulations as they relate to student records.