Student Records & Registration Specialist

San Jose State University; San Jose (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

San Jose State University is seeking a Records and Registration Coordinator to join the Office of the Registrar. You will advise students and staff on registration and academic records, maintain permanent records in PeopleSoft, and resolve complex registration issues while supporting campus events and partnerships.

The role requires careful attention to detail, independent judgment, and the ability to handle multiple processes in a fast-paced environment.

Qualifications

• Equivalent to graduation from a four-year college or university in behavioral sciences, public/business administration, or related field.
• Two years of professional experience in student services or related field; master’s may substitute for one year.

Responsibilities

• Advise students, faculty, and staff on registration and academic records policies.
• Maintain and audit permanent student records in PeopleSoft and related systems.
• Resolve registration issues including holds, eligibility, reinstatements, and petitions.
• Provide customer service via phone, email, chat and in-person interactions.
• Coordinate at least one special program or primary partnership (e.g., Dual Enrollment, Open University).
• Support campus events and outreach; may require evening or weekend availability.

Skills

Communication skills

Confidentiality

Written and oral communication

Analytical thinking

Detail oriented

Education

Bachelor's degree

Master's degree substitution for experience

Tools

PeopleSoft Campus Solutions

SIS knowledge (Banner/Colleague)

Job description

San Jose State University is seeking a Records and Registration Coordinator to join the Office of the Registrar. You will advise students and staff on registration and academic records, maintain permanent records in PeopleSoft, and resolve complex registration issues while supporting campus events and partnerships.

The role requires careful attention to detail, independent judgment, and the ability to handle multiple processes in a fast-paced environment.