Student Records & Residency Specialist

Opt For Healthy Living; San Diego (CA); Hybrid; USD 49,000 - 71,000; Full time

Job summary

San Diego State University is seeking a Records and Residency Specialist to assist students with residency classification, grades, transcripts, and registration. You will evaluate complex academic records and residency reclassification requests, applying CSU policies, California Education Code, and federal requirements with accuracy and empathy.

This role requires meticulous records management, strong communication, and ability to navigate university procedures.

Qualifications

• Knowledge of CSU policies and registration procedures.
• Ability to interpret complex academic policies accurately.
• Experience handling sensitive student information and privacy.
• Strong written and verbal communication skills.

Responsibilities

• Provide knowledgeable assistance to students, faculty, staff and families regarding residency, grades, transcripts, registration, and academic record procedures.
• Review and process academic record transactions and projects requiring interpretation of complex policies.
• Evaluate requests for residency reclassification for tuition purposes per CSU policy and applicable codes.
• Troubleshoot complex records, registration, and residency issues with independent judgment.
• Maintain accurate academic records and utilize university systems to support timely, compliant service delivery.

Skills

Policy interpretation

Customer service

Attention to detail

Record keeping

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Student information system

Document management system

Job description

San Diego State University is seeking a Records and Residency Specialist to assist students with residency classification, grades, transcripts, and registration. You will evaluate complex academic records and residency reclassification requests, applying CSU policies, California Education Code, and federal requirements with accuracy and empathy.

This role requires meticulous records management, strong communication, and ability to navigate university procedures.