Student Records & Registration Specialist

Opt For Healthy Living; California (MO); On-site; USD 56,726 - 80,664; Full time

Job summary

San José State University is seeking a Records and Registration Coordinator in the Office of the Registrar to maintain academic records and support registration processes for students, faculty, and staff.

The role emphasizes accuracy, independent judgment, and handling complex processes in a fast-paced environment, with responsibilities including advising, auditing records in PeopleSoft, and coordinating programs like Dual Enrollment or Open University.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or in a job-related field.
• Two years of professional experience in one of the student services program areas or a related field; a master's degree may substitute for one year of experience.

Responsibilities

• Advise students, faculty, and staff on registration, academic records, and related policies.
• Maintain, audit, and update permanent student academic records in PeopleSoft and related systems.
• Resolve student registration issues, including holds, eligibility, reinstatements, and petitions.
• Provide customer service and support through phone, email, chat, and in-person interactions.
• Coordinate at least one special program or primary partnership (e.g., Dual Enrollment, Step-to-College, Open University, Transcript Services).
• Support campus events and outreach programs, occasionally requiring evening or weekend availability.

Skills

Student records

PeopleSoft

Communication skills

Confidentiality

Customer service

Education

Bachelor’s Degree

Tools

PeopleSoft Campus Solutions

SIS (Banner/Colleague)

Job description

San José State University is seeking a Records and Registration Coordinator in the Office of the Registrar to maintain academic records and support registration processes for students, faculty, and staff.

The role emphasizes accuracy, independent judgment, and handling complex processes in a fast-paced environment, with responsibilities including advising, auditing records in PeopleSoft, and coordinating programs like Dual Enrollment or Open University.