Student Records & Operations Coordinator

PeopleAdmin, Inc.; City of Syracuse (NY); On-site; USD 27,000 - 30,000; Full time

Job summary

Syracuse University is seeking an Operations Coordinator to support the Office of Online Student Success. The role focuses on student records management, enrollment processes, and advising, with regular on-campus presence required.

Ideal candidates have 2-4+ years of administrative experience, strong customer service skills, and familiarity with OnBase, PeopleSoft, CollegeNet, and DegreeWorks. Evening/weekend hours may be needed to meet student and operational needs.

Qualifications

• 2-4+ years office/administrative experience required, preferably in an academic environment.

Responsibilities

• Manage and maintain both online and physical student records in PeopleSoft, OnBase, and DegreeWorks.
• Serve as primary point of contact for student correspondence via phone and email; coordinate office coverage and shared calendars.
• Manage OnBase processes: scanning, indexing, records conversion, and new workflows; guide colleagues on systems.
• Assist with new projects/systems/training; develop training docs; update student resources and staff training materials.
• Perform follow-up and auditing to ensure accurate tracking of student records; develop reporting systems.

Skills

Customer service

Problem-solving

Attention to detail

Tools

OnBase

PeopleSoft

CollegeNet

DegreeWorks

Job description

Syracuse University is seeking an Operations Coordinator to support the Office of Online Student Success. The role focuses on student records management, enrollment processes, and advising, with regular on-campus presence required.

Ideal candidates have 2-4+ years of administrative experience, strong customer service skills, and familiarity with OnBase, PeopleSoft, CollegeNet, and DegreeWorks. Evening/weekend hours may be needed to meet student and operational needs.