Operations Coordinator

PeopleAdmin, Inc.; City of Syracuse (NY); On-site; USD 27,000 - 30,000; Full time

Job summary

Syracuse University is seeking an Operations Coordinator to support the Office of Online Student Success. The role focuses on student records management, enrollment processes, and advising, with regular on-campus presence required.

Ideal candidates have 2-4+ years of administrative experience, strong customer service skills, and familiarity with OnBase, PeopleSoft, CollegeNet, and DegreeWorks. Evening/weekend hours may be needed to meet student and operational needs.

Qualifications

• 2-4+ years office/administrative experience required, preferably in an academic environment.

Responsibilities

• Manage and maintain both online and physical student records in PeopleSoft, OnBase, and DegreeWorks.
• Serve as primary point of contact for student correspondence via phone and email; coordinate office coverage and shared calendars.
• Manage OnBase processes: scanning, indexing, records conversion, and new workflows; guide colleagues on systems.
• Assist with new projects/systems/training; develop training docs; update student resources and staff training materials.
• Perform follow-up and auditing to ensure accurate tracking of student records; develop reporting systems.

Skills

Customer service

Problem-solving

Attention to detail

Tools

OnBase

PeopleSoft

CollegeNet

DegreeWorks

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $19.45 - $21.65 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

Non-exempt

Hours

Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Unionized Position Code Not Applicable

Job Description

The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position will coordinate operations around all student records processing for online degree programs through Syracuse University Global. The position will be responsible for accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures.
This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.

Education and Experience

• 2-4 plus years office/administrative experience required, preferably in an academic environment.

Skills and Knowledge

• This job requires knowledge of the University’s policies and procedures, Rules and Regulations, as well as School/College interpretation, and the ability to work with them all.
• This position is also required to utilize all available technology to include, but not limited to, OnBase, PeopleSoft, CollegeNet, DegreeWorks.
• This position requires a strong customer service skill set, problem-solving skills, and detail-oriented administrative skills.

Responsibilities

• Manage and maintain both online and physical student records, primarily in PeopleSoft, OnBase, & DegreeWorks. This includes processing matriculations of new students, petitions, IUT's, transfer credit, declarations, exceptions, FERPA Regulation forms, other student services related documents. Responsible for maintaining the accuracy of student record keeping.
• Serve as a primary point of contact for student correspondence within the Office of Online Student Success, particularly via phone and email. Coordinate appropriate phone tree, general office email coverage, shared calendars, and usage for all Online Student Success team members.
• Manage OnBase processes pertaining to student record keeping. This includes scanning and indexing documents, maintaining and converting records, and development of new workflows. Provide guidance for colleagues on navigating OnBase, PeopleSoft, and other relevant systems.
• Assist with implementation of new projects/systems/processes/training. Develop and maintain instructional/training documentation for colleagues and relevant constituents. Manage content updates to student resources and staff training resources.
• Perform continual follow-up and refinement to ensure precise tracking of student records. Develop and maintain reporting systems to support tracking. Execute systematic maintenance/auditing of student records.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.