Coordinator of Enrollment Operations

Utica University; City of Utica (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

IMDiversity is seeking a Coordinator of Enrollment Operations in Utica, NY to support the enrollment of both online and ground undergraduate and graduate students. This position involves ensuring data accuracy and managing the application records.

The ideal candidate must have an associate degree and familiarity with Microsoft Office products, along with strong communication skills. Responsibilities include processing application files, liaising with applicants, and maintaining confidentiality.

Qualifications

• Associate degree required, Bachelor's preferred.
• Experience in a fast-paced office setting needed.
• Proficiency in Microsoft Office products is necessary.

Responsibilities

• Process and input applications into Banner/CRM.
• Review applicant files for accuracy and completeness.
• Assist with the communication plans for applicants.

Skills

Effective oral, written, and editing skills

Working knowledge of Microsoft products (Word, Excel, Access)

Ability to maintain confidentiality

Ability to perform multitasking functions

Education

Associate degree

Bachelor’s degree

Tools

CRM software

Multi-line telephone system

Photocopier and standard office machines

Job description

Coordinator of Enrollment Operations

Utica College - Utica, NY

The Coordinator of Enrollment Operations provides support for the enrollment of on‑line undergraduate, on‑line graduate, and ground undergraduate and graduate students to the College. This involves daily data hygiene processes to ensure the accuracy and integrity of all ground and on‑line undergraduate and graduate application records. The Coordinator will assist with the management of on‑line and ground undergraduate and graduate prospects, recruits and applicants through the enrollment funnel using Banner and CRM.

Responsibilities

• Process and input into Banner and/or the CRM on‑line and ground undergraduate and graduate applications, files, and letters.
• Prepares on‑line and ground undergraduate and graduate files for review.
• Reviews on‑line and ground undergraduate and graduate applicant files for completeness and accuracy.
• Assist with the review of Undergraduate ground applications.
• Assist with foreign language and English placement review for all undergraduate ground students.
• Communicates with incomplete undergraduate ground applicants to encourage submission of documents.
• Assists with the review and mailing of undergraduate ground admissions letters.
• Safeguards the confidentiality of departmental or office administration by exercising discretion in communicating information to faculty, students and staff when handling departmental records, files, and similar confidential items.
• Prepares and/or completes on‑line and ground undergraduate and graduate admissions folders for review by performing keyboarding which requires accuracy, reviewing the completed documents for completeness and accuracy, and submitting the documents for approval or processing the documents according to established procedures.
• Provides required or requested information and/or data for on‑line and ground undergraduate and graduate applications, internal or external reports and records, retrieving data stored on word processing discs or computer databases, organizing and presenting the information in a usable and understandable format.
• Inputs, revises, stores and retrieves on‑line and ground undergraduate and graduate applicant data, correspondence, tables and similar documents on personal computer equipment.
• Develops and maintains communication plans within Banner and/or the CRM for merging and tracking documents to students, colleges and appropriate external departments.
• Provides required or requested documents by operating (or directing/requesting others to provide such documents) photocopier equipment and standard office machines, collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials as directed.
• Assists in effective training on departmental procedures and policies, making appropriate work assignments.
• Assists with special projects as necessary.
• Contributes to the overall success of the department by performing other essential duties and responsibilities as assigned by the immediate supervisor.

Other Responsibilities

Driving Responsibilities: N/A

Travel: N/A

Supervision

May supervise student workers/interns.

Education & Experience

Associate degree required. Bachelor’s degree preferred.

Experience working in a fast paced office setting.

Must be able to perform multitasking functions.

Working knowledge of Microsoft products such as Word, Excel, and Access required.

Must be able to operate a multi‑line telephone system, photocopier and other standard office machines.

Minimum Skills/Abilities

• Effective oral, written, and editing skills are required.
• Must have the ability to maintain confidentiality.
• Must have a working knowledge of policies and procedures.
• Requires independent judgment in carrying out responsibilities.

EEO/AA Statement

Utica College is committed to affirmative action, equal opportunity and the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, domestic violence victim status, status as a protected veteran, or status as a qualified individual with a disability.