Student Records and Registration Specialist

Winston-Salem State University; Winston-Salem (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Winston-Salem State University is seeking a detail-oriented Student Records and Registration Specialist to join the Office of the Registrar. This role supports essential academic and enrollment operations by delivering professional student services related to registration, academic records, and FERPA-compliant reporting.

Responsibilities include maintaining student data integrity in Ellucian Banner, processing registrations, handling transcript and verification requests, and providing

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Strong attention to detail and data management skills.
• Ability to work independently and make critical assessments related to student data.
• Strong communication and collaboration skills.

Responsibilities

• Maintains the accuracy, integrity, and confidentiality of official student academic records using Ellucian Banner and related systems in accordance with FERPA and institutional policy.
• Processes registration transactions to support student progression and enrollment accuracy.
• Manages transcript requests, enrollment verifications, and degree verifications using Parchment and the National Student Clearinghouse.
• Provides high-quality customer service to students, faculty, staff, alumni, and external constituents via phone, email, and in person, while interpreting academic policies and FERPA regulations.
• Assists with records audits, enrollment and degree reporting, and operational support during peak academic periods to ensure institutional compliance and service continuity.

Skills

Data management

Attention to detail

Communication

Independent work

Collaboration

Education

Bachelor's degree

Job description

Student Records and Registration Specialist

Classification Information

Position Classification Title

Position Classification Title Student Registration / Records Professional

FLSA

FLSA Exempt

Position Class

Position Class 89750

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

Winston-Salem State University is seeking a detail-oriented and student-focused Student Records and Registration Specialist to join the Office of the Registrar. This position supports essential academic and enrollment operations by delivering professional student services related to registration, academic records, and compliance-driven reporting.

Key Responsibilities of the Student Records and Registration Specialist Include:

• Student Records and Data Management: Maintains the accuracy, integrity, and confidentiality of official student academic records, including biographical and demographic data, using Ellucian Banner and related systems in accordance with FERPA and institutional policy.
• Registration and Enrollment Processing: Processes registration transactions to support student progression and enrollment accuracy.
• Transcript and Verification Services: Manages transcript requests, enrollment verifications, and degree verifications using Parchment and the National Student Clearinghouse.
• Customer Service and Front-Line Support: Provides high-quality customer service to students, faculty, staff, alumni, and external constituents via phone, email, and in person, while interpreting academic policies and FERPA regulations.
• Compliance and Operational Support: Assists with records audits, enrollment and degree reporting, and operational support during peak academic periods to ensure institutional compliance and service continuity.

This position is ideal for a student services professional with strong organizational skills, technical proficiency in academic systems, and a commitment to supporting student success and institutional integrity. The Student Records and Registration Specialist plays a critical role in ensuring accurate academic records, effective registration services, and responsive support for students and campus partners.

Why Join Us?

• Collaborative Environment: Work with a dedicated and knowledgeable Registrar team committed to student success, data integrity, and service excellence.
• Professional Growth: Gain hands-on experience with enterprise academic systems and develop expertise in student records, registration processes, and compliance within higher education.
• Meaningful Impact: Support students throughout their academic journey by ensuring timely registration, accurate records, and access to essential enrollment and verification services.
• Community and Purpose: Be part of a University community that values collaboration, accountability, and continuous improvement in service to students and stakeholders.

Position Information

Position Number

Position Number 060167

Working Position Title

Working Position Title Student Records and Registration Specialist

Building and Room No.

Cleon F. Thompson Jr. Student Services Center, Suite 202

Appointment Type

Appointment Type Permanent Full-Time

If Time Limited.

If Time Limited. No

Appointment Length. 12 months

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies Not Mandatory

Normal Work Schedule

Monday – Thursday, 8:00 am – 5:00 pm or 9:00 am – 6:00 pm; Friday, 8:00 am – 5:00 pm.

Some evenings and weekends are required during peak times, as well as for recruitment and yield events.

Department Required Skills

• Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Strong attention to detail and data management skills.
• Ability to work independently and make critical assessments related to student data.
• Strong communication and collaboration skills.

Preferred Years Experience, Skills, Training, Education

Required License or Certification

Valid US Driver's License

Valid US Driver's License No

Commercial Driver's License Required

Commercial Driver's License Required No

Physical Required

Physical Required No

List any other medical/drug tests required

Internal Posting Only

Internal Posting Only No

Time Limited Position

Time Limited Position No

Salary Commensurate with education and experience

Open Date

Open Date 09/02/2026

Close Date

Open Until Filled Yes