Associate Registrar

The Chronicle Of Higher Education, Inc.; Winston-Salem (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

Winston-Salem State University seeks an Associate Registrar to lead the Office of the Registrar, overseeing student records, registration services, degree audits, and compliance with FERPA, NCAA, UNC System policies. The role includes staff supervision, data reporting, and collaboration with academic units to support enrollment management and student success.

The position requires a bachelor’s degree, five years in a Registrar’s office, and experience with Ellucian Banner and DegreeWorks, plus

Qualifications

• Bachelor’s degree from an accredited institution
• Five years of experience in a University Registrar’s office or closely related area
• Prior experience with Ellucian Banner and DegreeWorks
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, analytical, and problem‑solving abilities.

Responsibilities

• Oversee the coordination of office functions connected to course scheduling, classroom assignments, registration, grading, degree clearance, and NCAA compliance.
• Advise students, staff, and faculty on academic policies and unit standards; conduct records audits.
• Interpret and apply university policies, federal regulations, FERPA requirements, and accreditation standards.
• Collaborate with faculty and administrators to improve processes for collecting and distributing student academic information.
• Oversee transcript fulfillment services, including full management of the university’s Parchment transcript system, workflows, and reconciliation.
• Lead registration setup processes in Ellucian Banner, ensuring timely and accurate configuration of terms, time‑ticketing, and student registration controls.
• Execute End of Term processing, finalizing student academic records for the semester.
• Manage academic standing processing, ensuring timely calculation, Banner updates, and communication of outcomes.
• Represent the Registrar’s Office on University committees and collaborate with Enrollment Management partners.
• Serve as data steward for the student information system (Banner Student), ensuring data accuracy, compliance, and security.
• Strengthen reporting and data visualization capabilities using Microsoft Excel and other reporting tools to support enrollment and student success initiatives.
• Collaborate with Institutional Research and Effectiveness to ensure appropriate reporting to the UNC System, National Student Clearinghouse, and other agencies.
• Build and maintain strong working relationships with faculty, staff, administrators, students, alumni, and external partners.
• Communicate policies and procedures clearly and diplomatically, especially in sensitive situations.
• Demonstrate a “student‑first” approach to service delivery.
• Plan, assign, and supervise the work of the Office Registrar team; ensuring accountability, performance management, and professional development.
• Provide candid and timely feedback; resolve conflicts constructively.
• Ensure completion of performance evaluations for direct reports and develop team succession plans.
• Ensure compliance with FERPA, NCAA, UNC System regulations, and institutional policies.
• Train staff, faculty, and advisors on Banner, records policies, and registration procedures.
• Partner with the University Registrar on succession planning and leadership development to prepare for potential transition into the Registrar role.
• Collaborate with the Office of Information Technology on Banner system enhancements, testing, upgrades, and troubleshooting.
• Develop and maintain a comprehensive succession binder with updated SOPs for all core Registrar functions.
• Shadow the University Registrar in cross‑divisional leadership activities and reflect on leadership readiness.
• Lead at least one cross‑functional initiative per year that aligns with WSSU’s enrollment growth or student success priorities.
• Coordinate UNC Data Mart corrections.

Job description

Position Overview

Join the Ramily!

Winston‑Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close‑knit community that nurtures both professional and academic excellence.

Situated in Winston‑Salem, North Carolina—known as the city of arts and innovation—WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston‑Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston‑Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

• UNCSystem Employee Benefits Central
• UNC System Retirement Benefits
• WSSU Holiday Schedule
• WSSU Discounts and Perks

Position Summary

Winston‑Salem State University is seeking an Associate Registrar to join the team in the Office of the Registrar! The Associate Registrar provides leadership and oversight for core functions within the Office of the Registrar, including student records management, registration services, curriculum and course scheduling, degree audits, graduation processing, and compliance with institutional, state, federal, and UNC System policies. This position ensures the accuracy, integrity, security, and timely maintenance of all academic records and supports the delivery of efficient, student‑centered services across the University. In addition to operational oversight, the Associate Registrar supervises professional and support staff, coordinates workflow processes, and collaborates with academic and administrative departments to support enrollment management initiatives and institutional priorities. The role serves as a key contributor to data reporting, policy implementation, and continuous improvement efforts that enhance student success and operational effectiveness.

Responsibilities

• Oversee the coordination of office functions connected to course scheduling, classroom assignments, registration, grading, degree clearance, and NCAA compliance.
• Advise students, staff, and faculty on academic policies and unit standards; conduct records audits.
• Interpret and apply university policies, federal regulations, FERPA requirements, and accreditation standards.
• Collaborate with faculty and administrators to improve processes for collecting and distributing student academic information.
• Oversee transcript fulfillment services, including full management of the university’s Parchment transcript system, workflows, and reconciliation.
• Lead registration setup processes in Ellucian Banner, ensuring timely and accurate configuration of terms, time‑ticketing, and student registration controls.
• Execute End of Term processing, finalizing student academic records for the semester.
• Manage academic standing processing, ensuring timely calculation, Banner updates, and communication of outcomes.
• Represent the Registrar’s Office on University committees and collaborate with Enrollment Management partners.
• Serve as data steward for the student information system (Banner Student), ensuring data accuracy, compliance, and security.
• Strengthen reporting and data visualization capabilities using Microsoft Excel and other reporting tools to support enrollment and student success initiatives.
• Collaborate with Institutional Research and Effectiveness to ensure appropriate reporting to the UNC System, National Student Clearinghouse, and other agencies.
• Build and maintain strong working relationships with faculty, staff, administrators, students, alumni, and external partners.
• Communicate policies and procedures clearly and diplomatically, especially in sensitive situations.
• Demonstrate a “student‑first” approach to service delivery.
• Plan, assign, and supervise the work of the Office Registrar team; ensuring accountability, performance management, and professional development.
• Provide candid and timely feedback; resolve conflicts constructively.
• Ensure completion of performance evaluations for direct reports and develop team succession plans.
• Ensure compliance with FERPA, NCAA, UNC System regulations, and institutional policies.
• Train staff, faculty, and advisors on Banner, records policies, and registration procedures.
• Partner with the University Registrar on succession planning and leadership development to prepare for potential transition into the Registrar role.
• Collaborate with the Office of Information Technology on Banner system enhancements, testing, upgrades, and troubleshooting.
• Develop and maintain a comprehensive succession binder with updated SOPs for all core Registrar functions.
• Shadow the University Registrar in cross‑divisional leadership activities and reflect on leadership readiness.
• Lead at least one cross‑functional initiative per year that aligns with WSSU’s enrollment growth or student success priorities.
• Coordinate UNC Data Mart corrections.

Position Information

Position Number 910054

Working Position Title Associate Registrar

Building and Room No. Registrar’s Office, Thompson Center – Room 202

Appointment Type Permanent Full‑Time

If Time Limited. No

Appointment Length. 12

Position required to work during periods of adverse weather or other emergencies Not Mandatory

Normal Work Schedule Monday – Friday – 8:00 a.m. – 5:00 p.m., some evenings and weekends are required

Requirements and Preferences

Department Required Skills

• Bachelor’s degree from an accredited institution
• Five years of experience in a University Registrar’s office or closely related area
• Prior experience with Ellucian Banner and DegreeWorks

Preferred Years Experience, Skills, Training, Education

• Master’s degree in higher education administration, business administration, or a related field
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, analytical, and problem‑solving abilities.
• Knowledge of FERPA regulations, academic policies, and records management practices.
• Ability to manage multiple priorities, meet deadlines, and maintain confidentiality.

Valid US Driver's License No

Commercial Driver's License Required No

Physical Required No