Admissions Counselor

Winston-Salem State University; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Winston-Salem State University seeks an Admissions Counselor to guide prospective students through the enrollment journey, from inquiry to enrollment, serving as a main contact for families and school counselors.

The role emphasizes coordinating recruitment efforts, providing accurate admission information, and collaborating with campus departments to support student success.

Qualifications

• Bachelor’s degree required or four years of relevant experience.
• 2–3 years of related admissions or recruitment experience.

Responsibilities

• Engage with prospective students, parents, and high school counselors to provide information and guidance.
• Plan and participate in on-campus and off-campus recruitment events and college fairs.
• Assist applicants by guiding them through admission requirements, deadlines, and procedures.
• Support students from application to enrollment, addressing questions and ensuring a smooth transition.
• Review applications and contribute to acceptance decisions in line with standards.
• Maintain accurate records of recruitment activities in the CRM and report enrollment metrics.
• Collaborate with financial aid, academic advising, and student services to provide holistic support.

Skills

Communication

Interpersonal skills

Organization

Time management

CRM experience

Microsoft Office

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Office Suite

Job description

Position Details

Classification Information

Position Classification Title

Student Admissions/Recruitment Professional, AdmissionsCounselor

FLSA

Exempt

Position Class

89740

Position Overview

Join the Ramily!

Winston‑Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close‑knit community that nurtures both professional and academic excellence.

Situated in Winston‑Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston‑Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston‑Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNCSystem Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

Do you have a passion for guiding students on their educational journeys? Are you excited about the opportunity to make a meaningful impact in higher education?

Winston‑Salem State University seeks a friendly, enthusiastic, dedicated Admissions Counselor to join our team.

As the first point of contact for students, parents, and high school counselors, you will play a crucial role in attracting and enrolling the next generation of Winston‑Salem State University students.

Key Responsibilities of the Admissions Counselor

• Student Engagement:
  • Serve as the welcoming face and primary contact for prospective students, parents, and high school counselors.
  • Answer incoming calls, make outbound calls, and respond to emails and web inquiries, providing information and guidance to assist students through enrollment.
• Recruitment Activities:
  • Develop and nurture relationships with prospective students, applicants, and admitted students through targeted recruiting activities.
  • Plan and participate in on-campus and off-campus recruiting events, college fairs, and high school visits to showcase the benefits of attending Winston‑Salem State University.
• Application Assistance:
  • Guide prospective students through the application process, offering clear and comprehensive information about admission requirements, deadlines, and procedures.
  • Provide personalized support to ensure each student’s application is complete and submitted on time.
• Enrollment Support:
  • Assist students from application to enrollment, helping them navigate the steps needed to join the Winston‑Salem State University community.
  • Address any concerns or questions, making the transition to college as smooth and stress‑free as possible.
• Decision Authority:
  • Review and evaluate applications, using your expertise to make informed acceptance decisions that are in accordance with our institutional standards and criteria.
• Data Management:
  • Maintain accurate and up‑to‑date records of student interactions and recruitment activities in our CRM system.
  • Track and report on enrollment metrics, helping identify trends and improvement opportunities.
• Collaboration:
  • Work closely with other departments, such as financial aid, academic advising, and student services, to provide a holistic support system for prospective students.
  • Contribute to a collaborative and positive team environment, sharing insights and strategies for successful recruitment.

Position Information

Position Number

007028

Working Position Title

Admissions Counselor

Building and Room No.

Thompson Center 206

Appointment Type

Permanent Full-Time

If Time Limited.

No

Appointment Length.

not applicable

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Not Mandatory

Normal Work Schedule

8am – 5pm or 9am – 6pm, Monday-Friday, and some evenings and weekends (Saturday, Sunday) as required.

Department Required Skills

• Bachelor’s degree or four years of relevant experience
• PLUS 2-3 years’ related experience.

Preferred Years Experience, Skills, Training,Education

• Outstanding communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.
• A genuine passion for helping students and a commitment to higher education.

Required License or Certification

Valid US Driver's License

No

Commercial Driver's License Required

No

Physical Required

No

List any other medical/drug tests required

Posting Details

Internal Posting Only

No

Time Limited Position

No

Appointment Length

Salary

Commensurate with education and experience

Open Date

08/25/2026

Close Date

Open Until Filled

Yes

Applicant Document

Required Documents

1. Resume
2. Cover Letter

Optional Documents