Data Entry Clerk
Winston-Salem State University
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Job summary
Winston-Salem State University is hiring a Data Entry Clerk for the Office of Admissions. You will manage application documents, inquiries, and recruitment materials while delivering excellent service to students, families, and staff.
The role emphasizes data accuracy and timely processing in a fast-paced environment. Responsibilities include processing web applications, verifying credentials, and ensuring compliance with FERPA and university data standards.
Qualifications
- High school diploma or equivalent required.
- Admissions knowledge: familiarity with undergraduate, transfer, or special student processes.
- Strong MS Office and Excel skills.
- Experience in higher education administration or customer relationship management.
Responsibilities
- Process application documents, telephone inquiries, email requests, and other recruitment/application documents into the prospective student database.
- Serve as a point of contact for the Office of Admissions, providing exceptional service to students, families, and staff.
- Provide answers and guidance to internal and external staff regarding current admissions policies.
- Coordinate and process admissions documents.
- Process web applications to completion for review.
- Process new student credentials for admissions.
- Ensure the accuracy, completeness, and timeliness of application processing.
- Identify and resolve discrepancies in applicant records, such as missing documents or duplicate entries.
- Determine corrective actions and follow procedures to resolve issues efficiently.
- Adhere to FERPA rules and regulations and WSSU data standards.
Skills
Education
Job description
Administrative Support Associate
Non-Exempt
10421
Join the Ramily! Winston-Salem State University ( WSSU ) is a distinguishedinstitution that combines academic excellence, communityengagement, and a commitment to fostering student success. We areproud to be North Carolina’s only university to earn thedistinguished designation of Opportunity College by the CarnegieClassifications of Higher Education and the American Council onEducation ( ACE ). WSSU is dedicated to preparing students forleadership roles through rigorous programs in health sciences,business, education, and the humanities. Known for its supportiveenvironment, the university fosters a close-knit community thatnurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the City of Artsand Innovation, WSSU provides students with opportunities to engagein a dynamic mix of professional, social, and cultural experiences.Winston-Salem is home to thriving arts, healthcare, and technologysectors, offering both students and faculty unique collaborationopportunities and professional development pathways.
With its beautiful campus, strong sense of community, anddedication to fostering personal and professional growth,Winston-Salem State University is an ideal place to teach, work,and learn.
Find information about our current benefits and retirement options,our holiday schedule, and other discounts and perks at the linksbelow:
UNCSystem Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
The Office of Admissions at Winston-Salem State University (WSSU ) is seeking a Data Entry Clerk to join their team! Areyou passionate about providing top-notch customer service and excelin managing documents and data? Do you thrive in a fast-paced,dynamic environment? If so, we invite you to join our team at WSSUas a Data Entry Clerk for the Office of Admissions!
- Process application documents, telephone inquiries, emailrequests, and other recruitment/application documents into theprospective student database.
- Serve as a point of contact for the Office of Admissions,providing exceptional customer service by assisting students,families, and staff with questions, concerns, andapplication-related needs.
- Provide answers and guidance to internal and external staff,answer inquiries from prospective students and families regardingcurrent admissions policies
- Coordinate and process admissions documents.
- Process web applications to completion for review.
- Process new student credentials for admissions.
- Ensure the accuracy, completeness, and timeliness ofapplication processing.
- Identify and resolve discrepancies in applicant records, suchas missing documents, duplicate records, or incorrect dataentries.
- Determine appropriate corrective actions, and followestablished procedures to resolve issues efficiently.
- Adhere to WSSU Data Standards Check for minimum courserequirements.
- Adhere to all FERPA rules and regulations.
The primary function of the Office of Admissions is to achieve andmaintain the optimum recruitment rates for the University. Inconjunction with this function, the Office of Admissions developsprograms that will market the University and provide access toqualified candidates. Also, it is the goal of the department toenroll students with a profile that equips them to meet thechallenges of the University.
060121
Journey
Data Entry Clerk
Anderson Center 137
9am to 6pm Monday through Friday, with occasional evening andweekend hours to include Saturdays and Sundays
40
12
Permanent Full-Time
No
12
1
Not Mandatory
No
High school diploma or equivalency; or demonstrated possession ofthe competencies necessary to perform the work.
- Admissions Knowledge: Familiarity with undergraduate,transfer, or special student application processes.
- Technical Proficiency: Strong MS Office, Excelskills
- Administrative Experience: Experience in highereducation administration or customer relationship management
- Attention to Detail: Ability to manage high-volume dataentry with precision, such as processing transcripts, test scores,or application documents.
No
No
No
SPA01056P
No
No
$33,540 - $54,455
$33,540 - $40,031
08/25/2026
09/14/2026
No
Please Note: A criminal background check will be conducted oncandidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&Erequirements, then management may consider other applicants. Salarywould be determined based on competencies, equity, budget, andmarket considerations.
This position is expected to process application documents,telephone inquiries, email requests, and otherrecruitment/application documents into theprospective studentdatabase. Coordinate and process admissions documents. Process webapplications to completion for review. Process new studentcredentials for admissions. Adhere to all FERPA rules andregulations. Adhere to WSSU Data Standards Check for minimum courserequirements. Demonstrated ability to effectively plan, meetdeadlines, and accomplish goals. Demonstrate and promote theUniversity’s cultural values. The incumbent will need to be able tobe concise and to the point. The incumbent will need to always havea positive attitude and the ability to use positive language.
15
This position requires consistent problem-solving to ensure theaccuracy, completeness, and timeliness of application processing.The role involves identifying and resolving discrepancies inapplicant records, such as missing documents, duplicate records, orincorrect data entries. The incumbent must review informationcarefully, determine appropriate corrective actions, and followestablished procedures to resolve issues efficiently.
15
This position will understand the general operation and function ofthe Office of Admissions, including knowledge of processes andprocedures. Applies knowledge necessary to provide answers andguidance to internal and external staff. Have knowledge of currentadmissions policies, especially those relating to requireddocuments necessary for admissions. Assist the Office of Admissionswith data entry projects.
10
This position deals with sensitive student information. Theincumbent must be able to practice and adhere to data integritystandards and state and federal privacy policies.
10
This position requires direct interaction with external andinternal customers and serves as an important point of contactwithin the Office of Admissions. The role is responsible forproviding exceptional customer service by assisting students,families, and staff with questions, concerns, andapplication-related needs. Responsibilities include identifying issues, offering clearsolutions, and helping to facilitate a smooth and positiveenrollment experience. The position requires maintaining aprofessional, courteous, and welcoming demeanor at all times whilehandling a high volume of inquiries in person, by phone, andthrough electronic communication.
50
Required fields are indicated with an asterisk (*).
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