Student Records and Registration Specialist

Winston Salem State University; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Winston‑Salem State University is seeking a detail‑oriented Student Records and Registration Specialist to join the Office of the Registrar. This role delivers professional services related to registration, academic records, and FERPA‑driven reporting.

You will maintain accurate records in Ellucian Banner, process registrations, manage transcript and verification requests, and provide courteous front‑line support to students, faculty, and staff.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Strong attention to detail and data management skills.
• Ability to work independently and make critical assessments related to student data.
• Strong communication and collaboration skills.

Responsibilities

• Maintains the accuracy, integrity, and confidentiality of official student academic records in Ellucian Banner and related systems.
• Processes registration transactions to support student progression and enrollment accuracy.
• Manages transcript requests, enrollment verifications, and degree verifications using Parchment and NSC.
• Provides high‑quality customer service to students, faculty, staff, alumni, and external constituents.
• Assists with records audits, enrollment and degree reporting, and peak‑period operational support.

Skills

Attention to detail

Data management

Communication

Collaboration

Independent work

Education

Bachelor's degree or equivalent

Job description

Student Records and Registration Specialist

Please see Special Instructions for more details.

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Position Details

Classification Information

• Position Classification Title: Student Registration / Records Professional
• FLSA: Exempt
• Position Class: 89750

Position Overview

Join the Ramily! Winston‑Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close‑knit community that nurtures both professional and academic excellence.

Situated in Winston‑Salem, North Carolina‑known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston‑Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston‑Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

• UNC System Employee Benefits Central
• UNC System Retirement Benefits
• WSSU Holiday Schedule
• WSSU Discounts and Perks

Position Summary

Winston‑Salem State University is seeking a detail‑oriented and student‑focused Student Records and Registration Specialist to join the Office of the Registrar. This position supports essential academic and enrollment operations by delivering professional student services related to registration, academic records, and compliance‑driven reporting.

Key Responsibilities

• Student Records and Data Management: Maintains the accuracy, integrity, and confidentiality of official student academic records, including biographical and demographic data, using Ellucian Banner and related systems in accordance with FERPA and institutional policy.
• Registration and Enrollment Processing: Processes registration transactions to support student progression and enrollment accuracy.
• Transcript and Verification Services: Manages transcript requests, enrollment verifications, and degree verifications using Parchment and the National Student Clearinghouse.
• Customer Service and Front‑Line Support: Provides high‑quality customer service to students, faculty, staff, alumni, and external constituents via phone, email, and in person, while interpreting academic policies and FERPA regulations.
• Compliance and Operational Support: Assists with records audits, enrollment and degree reporting, and operational support during peak academic periods to ensure institutional compliance and service continuity.

This position is ideal for a student services professional with strong organizational skills, technical proficiency in academic systems, and a commitment to supporting student success and institutional integrity. The Student Records and Registration Specialist plays a critical role in ensuring accurate academic records, effective registration services, and responsive support for students and campus partners.

Why Join Us?

• Collaborative Environment: Work with a dedicated and knowledgeable Registrar team committed to student success, data integrity, and service excellence.
• Professional Growth: Gain hands‑on experience with enterprise academic systems and develop expertise in student records, registration processes, and compliance within higher education.
• Meaningful Impact: Support students throughout their academic journey by ensuring timely registration, accurate records, and access to essential enrollment and verification services.
• Community and Purpose: Be part of a University community that values collaboration, accountability, and continuous improvement in service to students and stakeholders.

Position Information

• Position Number: 060167
• Working Position Title: Student Records and Registration Specialist
• Building and Room No.: Cleon F. Thompson Jr. Student Services Center, Suite 202
• Appointment Type: Permanent Full‑Time
• If Time Limited: No
• Appointment Length: 12 months
• Position required to work during periods of adverse weather or other emergencies: Not Mandatory
• Normal Work Schedule: Monday - Thursday, 8:00 am - 5:00 pm or 9:00 am - 6:00 pm; Friday, 8:00 am - 5:00 pm. Some evenings and weekends are required during peak times, as well as for recruitment and yield events.

Requirements and Preferences

• Position required to work during periods of adverse weather or other emergencies: Not Mandatory
• Normal Work Schedule: Monday - Thursday, 8:00 am - 5:00 pm or 9:00 am - 6:00 pm; Friday, 8:00 am - 5:00 pm. Some evenings and weekends are required during peak times, as well as for recruitment and yield events.
• Department Required Skills:
  • Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
  • Strong attention to detail and data management skills.
  • Ability to work independently and make critical assessments related to student data.
  • Strong communication and collaboration skills.
• Valid US Driver's License: No
• Commercial Driver's License Required: No
• Physical Required: No

Posting Details

• Internal Posting Only: No
• Time Limited Position: No
• Salary: Commensurate with education and experience
• Open Date: 09/02/2026
• Open Until Filled: Yes

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.