Academic Records Specialist

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

UNC Greensboro seeks an Academic Records Specialist in the University Registrar’s Office to support degree clearance, track degree progress, and certify undergraduate graduations. You will coordinate with students, advisors, and staff to ensure requirements are met and will assist with notarization tasks and diploma ordering as needed.

You’ll collaborate with Admissions and Transfer Articulation, manage Degree Works processes, and stay current with catalog policies while contributing to

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Equivalent combination of training and experience acceptable from accredited institutions.
• Experience in registrar’s, admissions, or academic services environment preferable.
• Strong communication, collaboration, and organizational abilities.

Responsibilities

• Track degree progress and certify graduation for undergraduates.
• Process degree clearance and track substitutions/waivers via forms.
• Maintain Degree Works processes and input curriculum changes.
• Provide customer service and respond to inquiries via registrar channels.
• Assist with training, documentation, and policy communications.

Education

Bachelor's degree or equivalent

Tools

Banner 9

Degree Works

Microsoft Suite

Job description

Position Number:

000423

Functional Title:

Academic Records Specialist

Position Type:

Staff

Position Eclass:

EZ - EHRA Non - Exempt Permanent

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary:

Reporting to the Assistant Registrar, the Academic Records Specialist is responsible for degree clearance support; tracking of degree progress, certification of graduation for undergraduate students; and serves as a point of contact for the degree clearance area. This position communicates with students, advisors, and other faculty and staff to ensure that graduation applicants have met the requirements for their degrees. This position also assists students needing notarization of documents for the purpose of obtaining an apostille and serves as a backup for ordering diplomas. Additionally, this position will collaborate with the Degree Works team to process curriculum modifications and input foreign language placement test scores and waivers for students.
This position works collaboratively with Admissions and Transfer Articulation and is responsible for the daily management of the processes associated with Degree Works and graduation clearance for students. This position is responsible for maintaining current knowledge of academic courses, program requirements, and University Catalog policies at UNC Greensboro. The Academic Records Specialist works with others to implement institutional strategic initiatives and ensure compliance with statewide policies and initiatives. This position will work closely with faculty and academic affairs staff to develop proficiency in college academic requirements and to support strategic measures with the UNC System.

Minimum Qualifications:

• BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications:

• Experience in a registrar’s, admissions, or academic services environment.
• Experience using student information systems (Banner 9) and Degree Works.
• Strong commitment for innovation as demonstrated by an ability to be proactive, dynamic, forward-thinking, strategic and collaborative.
• Demonstrated critical thinking, analytical, and problem-solving skills.
• Strong verbal and written communication skills. Demonstrated ability to effectively communicate and foster collaboration with a wide variety of university clientele.
• Excellent attention to details.
• Excellent organizational, administrative and time management skills.
• Proficiency with Microsoft Suite (Word, Excel, Access, and PowerPoint)

Recruitment Range:

$38,000- $47,805

Org #-Department:

University Registrar's Office - 10204

Job Open Date:

08/06/2026

Open Until Filled:

Yes

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Non-Exempt

Percentage Of Time:

30%

Key Responsibility:

Degree Works Curriculum Modifications

Essential Tasks:

• Process substitutions/waivers associated with student curriculum modification forms. Resolve issues through collaboration with advising team. Ensure substitutions/waivers are processed in a timely manner.
• Run/reconcile unhooked exception reports.
• Run monthly curriculum modification count report.
• Compile annual Course Driven Program Revision (CDPR) report.
• Assist with facilitating training workshops and creating user documentation/videos.
• Document/maintain internal process documentation related to functional responsibilities.
• Establish/maintain communication with user community.

Percentage Of Time:

60%

Key Responsibility:

Degree Clearance Support

Essential Tasks:

• Track degree progress and certify graduation for undergraduate students.
• Track and certify awarding of pre-baccalaureate certificates.
• Evaluate degree audit, assess missing requirements, and provide solutions to resolve outstanding issues.
• Respond to emails via the generic email account.
• Provide knowledgeable support through the degree clearance/pre-bacc awarding process to make expectations and requirements easily understandable.
• Navigate each individual student situation by applying a complex set of academic policies and procedures, while maintaining a seamless student experience.
• Provide expertise and support to students, faculty, and staff to resolve outstanding issues and make decisions around applying program rules in non-standard situations.
• Maintain current knowledge of Banner system technical releases and implications of releases on business processes and assist with Banner testing.
• Assist with training/mentoring new staff in the area.
• Assist with analyzing current business processes and existing policies and make recommendations to drive continuous improvement and maximize resources in the graduation clearance area.
• Assist with maintaining standard procedures/documentation for degree clearance

Percentage Of Time:

5%

Key Responsibility:

Customer Service/Special Projects

Essential Tasks:

• Assist with special projects.
• Provide customer service via frontline support and respond to emails via generic "registrars" email account during peak peri.

Percentage Of Time:

5%

Key Responsibility:

Other duties as assigned

Essential Tasks:

• Prepare, conduct, and represent the University Registrar’s Office at campus events (e.g., SOAR, Commencement).
• Other duties as assigned.