IT Applications Professional, Programmer Analyst

Winston-Salem State University

Winston-Salem (NC)

On-site

USD 65,000 - 90,000

Full time

24 hours ago

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Job summary

Winston-Salem State University is seeking an IT Applications Professional, Programmer Analyst to support campus-wide application training, user support, and enterprise technology engagement. The role is 100% onsite with in-person work required, reporting to OIT.

The candidate will design and deliver technical training, provide advanced user support, coordinate software implementations, and maintain effective communications across channels in support of university goals.

Qualifications

Bachelor’s degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field.
Three years of hands-on experience in enterprise software application support, administration, or system monitoring.
Strong knowledge of Microsoft 365 and SharePoint implementation and support.
Excellent communication skills to explain technical concepts to non-technical users.

Responsibilities

Design and Deliver Technical Training across classroom, webcast, and online modalities.
Provide advanced (Level III) user support and coordinate software implementations and upgrades.
Analyze business processes and develop functional specifications for software solutions.
Develop communications strategies and guidance aligned with university branding.

Skills

Microsoft 365

SharePoint

Communication skills

Training delivery

Education

Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or related field

Tools

APIs

LMS

CMS

Job description

IT Applications Professional, Programmer Analyst

Please see Special Instructions for more details.

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Classification Information

Position Classification Title

Position Classification Title IT Applications Professional

FLSA

FLSA Exempt

Position Class

Position Class 89665

Position Overview

Join the Ramily!

Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

The Office of Information Technology ( OIT ) at Winston-Salem State University is seeking a knowledgeable and service-oriented IT Applications Professional to support campus-wide application training, user support, and enterprise technology engagement.

The Office of Information Technology works to support and strengthen the academic, administrative, and associated research needs of all faculty, staff, and students at Winston-Salem State University through the provisioning, support, maintenance, availability, and outreach of Information Technology Services. Reporting to Application Administration Services ( AAS ), this position plays a key role in providing advanced application support, coordinating user training, and promoting digital technology awareness for faculty, staff, and students. The IT Applications Professional helps the campus community effectively utilize software systems integral to academic and administrative operations.
This position is 100% onsite. In-person work is required.

Core responsibilities include:
Design and Deliver Technical Training

Manage the end-to-end training lifecycle, including needs assessment, instructional design, content development, multi-modal delivery (e.g., classroom, webcast, online), and evaluation to align with organizational goals and compliance requirements.
Create instructional materials such as course outlines, job aids, and exercises to enhance learning outcomes.
Conduct regular training sessions for employees and students, ensuring high-quality, consistent content delivery.
Ensure training remains relevant and impactful by updating materials based on user feedback, application enhancements, and performance data.
Promote a culture of continuous technical learning to strengthen organizational capability and support change initiatives.

Application Support, User Enablement, and Project Coordination

Provide advanced (Level III ) user support by resolving complex software issues, optimizing application performance, and guiding users toward effective software use.
Coordinate software implementations, upgrades, and integration projects, serving as a liaison between users, IT teams, and vendors to ensure successful deployment and adoption.
Analyze business processes, develop functional specifications, and conduct system testing to validate software solutions.
Translate complex technical information into accessible guidance for non-technical users, supporting confident and independent application use.

Manage Internal and External Communications

Develop and manage communication strategies across internal and external channels, including websites, social media, newsletters, and internal correspondence, in alignment with university branding.
Create and maintain style guides, accessibility standards, and brand voice documentation to ensure consistent messaging.
Consult with executive leadership to establish communication policies and procedures, including those for crisis response.
Support staff in communication development and provide training on effective, accessible communication practices.
Monitor and evaluate communication efforts to identify areas for improvement and inform strategy refinement.

Maintain Technical Expertise and Promote Best Practices

Maintain expert-level knowledge of enterprise applications and software systems by staying current with product updates, new features, and evolving functionalities to support users effectively and maximize organizational efficiency.
Monitor and apply relevant industry standards, best practices, and compliance requirements to ensure that application usage and support strategies align with institutional goals and regulatory expectations.
Leverage technical expertise to provide high-quality end-user support and training, ensuring users can effectively apply software tools to their roles through targeted instruction, troubleshooting, and practical guidance.

Position Information

Position Number

Position Number 211264

Working Position Title

Working Position Title IT Applications Professional, Programmer Analyst

Building and Room No.

Appointment Type

Appointment Type Permanent Full-Time

If Time Limited.

If Time Limited. No

Appointment Length. Permanent Full-Time

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies Not Mandatory

Normal Work Schedule

Typically, Monday – Friday 8:00 am to 5:00 pm but will require flexibility to provide training after hours or occasionally on the weekend.
This position is 100% onsite. In-person work is required.

Department Required Skills

Bachelor’s degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field
- Equivalent work experience may be substituted on a year-for-year basis
Three years of hands-on experience in enterprise software application support, application administration, business application consulting, software implementation, or system monitoring
Demonstrated experience in instructional and learning theory, training methodologies, and software training best practices
Strong knowledge in the implementation, configuration, and support of enterprise applications, particularly Microsoft 365 and SharePoint.
Excellent communication skills with the ability to convey technical concepts to non-technical users.

Preferred Years Experience, Skills, Training, Education

Demonstrated experience in supporting end-user adoption through documentation, live training, and user engagement strategies
Experience developing functional specifications, training materials, or technical documentation
Familiarity with software integration practices, including the use or development of APIs
Hands-on experience supporting learning management systems ( LMS ), content management systems ( CMS ), or enterprise scheduling tools such as 25Live
Demonstrated ability to deliver user training through multiple formats—such as virtual sessions, onsite workshops, and self-paced materials
Experience contributing to or managing technology-related communication efforts, including newsletters, social media, and intranet content

Required License or Certification

Valid US Driver's License

Valid US Driver's License No

Commercial Driver's License Required

Commercial Driver's License Required No

Physical Required

Physical Required No

List any other medical/drug tests required

Internal Posting Only

Internal Posting Only No

Time Limited Position

Time Limited Position No

Salary Commensurate with education and experience

Open Date

Open Date 08/19/2026

Close Date

Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other

Required Documents