Student position - Project Coordinator

Sensi.AI; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare technology company is seeking a Project Coordinator in Austin, TX, to enhance customer care during assessments. This entry-level, full-time position involves collaborating with internal teams, troubleshooting client issues, and providing compassionate support to seniors. Ideal candidates are tech-savvy, empathetic, and detail-oriented, with a passion for improving caregiving services. Join a mission-driven team dedicated to enhancing the lives of older adults through innovative technology.

Qualifications

• Patient and able to build rapport quickly over the phone.
• Strong attention to detail for documenting interactions.
• Ability to work independently with a flexible schedule.

Responsibilities

• Collaborate with internal teams to drive process improvement.
• Identify and troubleshoot operational and technical issues.
• Interface directly with clients to clarify next steps.

Skills

Empathy

Attention to detail

Tech-savviness

Communication

Job description

About The Role

We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve.

Location: Austin, TX – In‑office, full‑time, entry‑level position.

Key Responsibilities

• Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care.
• Bring a tech‑savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role.
• Hands‑on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments.
• Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled.
• Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process.
• Accurately document call outcomes and feedback for continuous process improvement.

Requirements

• Patient, empathetic, and able to build rapport quickly over the phone.
• Strong attention to detail and ability to accurately document interactions.
• Ability to work independently and manage a flexible, on‑demand schedule.
• Previous experience in customer support, healthcare, or working with seniors is a plus.
• Tech‑savvy, comfortable with learning new tech and tools.

Seniority Level

• Entry level

Employment Type

• Full‑time

Company Mission

Join our mission at Sensi.AI. We are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. Our virtual assessment tool monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care.