Care Operations Specialist — AI for Senior Care (Hybrid)

Sensi.AI; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Sensi.ai is hiring a Care Operations Specialist in Austin, TX. You will review AI-driven conversations with older adults, making follow-ups as needed, and calling seniors and their families with clarity and warmth. You’ll schedule care assessments, document outcomes in our CRM, and share insights to help improve our technology.

This hybrid role blends human touch with AI-powered care. No technical background is required; the position emphasizes patience, organization, and strong people skills,

Qualifications

• Comfortable on the phone with older adults.
• Detail-oriented and able to log information accurately.
• Willing to learn new tools and platforms.
• Reliable with a structured shift-based schedule.
• Background in home care, caregiving, or healthcare scheduling is a plus.

Responsibilities

• Review AI call interactions and evaluate conversations, flagging follow-ups.
• Make outbound calls to seniors and families, remaining warm and clear during the automated process.
• Schedule assessments and guide clients through next steps.
• Document outcomes, patterns, and feedback in the CRM for teams to act on.
• Flag issues to the team to improve the product and care process.
• Adhere to a shift-based schedule with predictable hours.

Skills

Phone etiquette

Detail-oriented

Tech-savvy

Dependable

Caregiving background

Tools

CRM software

Job description

Sensi.ai is hiring a Care Operations Specialist in Austin, TX. You will review AI-driven conversations with older adults, making follow-ups as needed, and calling seniors and their families with clarity and warmth. You’ll schedule care assessments, document outcomes in our CRM, and share insights to help improve our technology.

This hybrid role blends human touch with AI-powered care. No technical background is required; the position emphasizes patience, organization, and strong people skills,