Student Outreach & Enrollment Navigator

Pima Community College; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Pima Community College seeks an Student Outreach Coordinator to recruit and guide prospective students through enrollment from inquiry to application. The role involves flexible scheduling, including evenings and weekends, and collaboration with college and external partners.

The incumbent will manage outreach campaigns, maintain CRM records, and provide high quality service to students and families while promoting PCC programs and resources.

Qualifications

• Pro-actively communicated and follows-up with prospective student leads and inquiries.
• Answers and responds to phone and emails related to student inquiries while following PCC student enrollment guidelines.
• Utilizes the college's CRM system to track prospective students from inquiry to application.
• Leads communications with prospective students through the recruitment system.
• Communicates directly with prospective students and parents to answer questions as needed.

Responsibilities

• Plans, develops, coordinates, presents and/or participates in outreach activities in schools, community agencies, underserved county residents, organizations, business and industry.
• Collaborates with College-wide employees regarding programs available to prospective students.
• Provides high quality customer service to all stakeholders including prospective students, parents, other departments, and external vendors/organizations.
• Organizes and participates in virtual and in-person recruitment sessions.
• Exploits potential new markets through active research and inquiry.
• Work collaboratively with Enrollment Management and Marketing Team.
• Ensure workflows are effective in meeting goals and objectives.

Skills

Proactive communication

Public speaking

Customer service

Organizational skills

Outreach planning

Bilingual

Education

Bachelor’s degree in related field

One to three years of related experience

Tools

CRM system

Job description

Pima Community College seeks an Student Outreach Coordinator to recruit and guide prospective students through enrollment from inquiry to application. The role involves flexible scheduling, including evenings and weekends, and collaboration with college and external partners.

The incumbent will manage outreach campaigns, maintain CRM records, and provide high quality service to students and families while promoting PCC programs and resources.