Enrollment Navigator: High-Impact Student Outreach

San Joaquin Valley College; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

San Joaquin Valley College is seeking an Enrollment Services Associate to guide prospective students through the enrollment process in a fast-paced environment. You will interview applicants, provide accurate program information, and support informed enrollment decisions through matriculation.

The role requires managing multiple priorities, conducting outreach, and collaborating with Student Finance to ensure clear next steps for students.

Qualifications

• Bachelor’s degree preferred; Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in admissions, enrollment services, recruiting, inside sales, or related environments preferred.

Responsibilities

• Conduct high-volume outreach and interviews with prospective students, sharing program information.
• Maintain timely follow-up with prospective and enrolled students through matriculation.
• Collaborate with Student Finance and other departments to provide clear information and next steps.
• Assist students with applications, timelines, and required documentation.
• Meet enrollment goals while maintaining compliance and student-centered service.

Skills

Relationship building

Communication

Multitasking

Time management

Problem-solving

Adaptability

Customer service

Enrollment processes

Interviewing

Presentation

Education

Associate degree

Bachelor’s degree preferred

Tools

CRM tools

Student Information System

Microsoft Office

Outlook

Job description

San Joaquin Valley College is seeking an Enrollment Services Associate to guide prospective students through the enrollment process in a fast-paced environment. You will interview applicants, provide accurate program information, and support informed enrollment decisions through matriculation.

The role requires managing multiple priorities, conducting outreach, and collaborating with Student Finance to ensure clear next steps for students.