Coordinator: Student Outreach

Pima Community College; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Pima Community College seeks an Student Outreach Coordinator to recruit and guide prospective students through enrollment from inquiry to application. The role involves flexible scheduling, including evenings and weekends, and collaboration with college and external partners.

The incumbent will manage outreach campaigns, maintain CRM records, and provide high quality service to students and families while promoting PCC programs and resources.

Qualifications

• Pro-actively communicated and follows-up with prospective student leads and inquiries.
• Answers and responds to phone and emails related to student inquiries while following PCC student enrollment guidelines.
• Utilizes the college's CRM system to track prospective students from inquiry to application.
• Leads communications with prospective students through the recruitment system.
• Communicates directly with prospective students and parents to answer questions as needed.

Responsibilities

• Plans, develops, coordinates, presents and/or participates in outreach activities in schools, community agencies, underserved county residents, organizations, business and industry.
• Collaborates with College-wide employees regarding programs available to prospective students.
• Provides high quality customer service to all stakeholders including prospective students, parents, other departments, and external vendors/organizations.
• Organizes and participates in virtual and in-person recruitment sessions.
• Exploits potential new markets through active research and inquiry.
• Work collaboratively with Enrollment Management and Marketing Team.
• Ensure workflows are effective in meeting goals and objectives.

Skills

Proactive communication

Public speaking

Customer service

Organizational skills

Outreach planning

Bilingual

Education

Bachelor’s degree in related field

One to three years of related experience

Tools

CRM system

Job description

The Student Outreach Coordinator is responsible for helping to recruit students to navigate the enrollment process from initial interest through application from local high schools, community agencies, general inquiries, targeted marketing campaigns and other outreach to areas of Pima Community College's service area. The Student Outreach Coordinator is responsible for guiding students through the enrollment process, from initial contact, through the application for admissions.

The work schedule for this position is flexible and may include working evenings and weekends.

• Pro-actively communicated and follows-up with prospective student leads and inquiries
• Answers and responds to phone and emails related to student inquiries while following PCC student enrollment guidelines
• Utilizes the college's CRM system to track prospective students from inquiry to application and maximize customer service
• Leads communications with prospective students through the recruitment system
• Communicates directly with prospective students and parents to answer questions as needed
• Learns and explains College resources available to prospective students
• Collaborates with College-wide employees regarding programs available to prospective students
• Collaborates with College-wide employees, community and business organizations, public and private schools, and county agencies regarding outreach and recruitment programs, services, and operations
• Plans, develops, coordinates, presents and/or participate in a variety of outreach activities in schools, community agencies, underserved county residents, organizations, business and industry to increase student enrollment
• Contributes towards the attainment of department organizational goals and objectives
• Maintains prospective student information and communications to these prospective students in the CRM recruitment system
• Provides high quality customer service to all stakeholders including prospective students, parents, other departments, and internal and external vendors/organizations
• Organizes and participates in virtual and in-person recruitment sessions
• Explores potential new markets through active research and inquiry
• Work collaboratively with the Enrollment Management and Marketing Team
• Ensure workflows are effective in meeting goals and objectives

• Bachelor’s degree in related field of study and
• One to three years of related experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Three to five years of related experience
• Bilingual

• Knowledge of advising and counseling practices as well as college policies and procedures
• Knowledge of internal and external customer service principles and practices
• Knowledge of principles and methods for promoting programs and services
• Knowledge and application of various instructional methodologies
• Skill in analyzing data and drawing conclusions
• Skill in effective communication (both written and oral)
• Skill in organization, coordination and management
• Skill in public speaking
• Ability to develop and maintain effective and positive working relationships