Student Office Assistant: New Student Programs & Engagement

American University; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Part time

Job summary

The Office Assistant role at American University is a part-time position designed for enrolled students. It supports new students and families with responsive service, timely communication, and engaging programming across webinars and on-campus events.

Ideal candidates are current undergraduate students, with strong customer service, multitasking, and communication skills. Status as a Federal Work Study participant is encouraged, with evenings/weekends possible.

Qualifications

• Current enrollment as an undergraduate student at American University.
• Federal Work Study recipients encouraged to apply.
• Excellent customer service orientation.
• Ability to multitask and meet deadlines.
• Professionalism and discretion with sensitive information.
• Strong written and verbal communication skills.
• Evening or weekend availability may be required.

Responsibilities

• Respond to inquiries from new students and families with courteous, researched responses.
• Collaborate with staff to create and share social media posts on official pages.
• Assist with in-person and online programming for new students and families.
• Support webinars and Zoom meetings with questions in chat or during sessions.
• Prepare materials for events and update reference resources.
• Provide guest support during events (registration, check-in, tours).
• Assist with general office tasks and program planning.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Social media

Event support

Webinar support

Team collaboration

Education

Undergraduate AU student

Job description

The Office Assistant role at American University is a part-time position designed for enrolled students. It supports new students and families with responsive service, timely communication, and engaging programming across webinars and on-campus events.

Ideal candidates are current undergraduate students, with strong customer service, multitasking, and communication skills. Status as a Federal Work Study participant is encouraged, with evenings/weekends possible.