NSFP Office Assistant (Student) (FWS)

American University; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Part time

Job summary

The Office Assistant role at American University is a part-time position designed for enrolled students. It supports new students and families with responsive service, timely communication, and engaging programming across webinars and on-campus events.

Ideal candidates are current undergraduate students, with strong customer service, multitasking, and communication skills. Status as a Federal Work Study participant is encouraged, with evenings/weekends possible.

Qualifications

• Current enrollment as an undergraduate student at American University.
• Federal Work Study recipients encouraged to apply.
• Excellent customer service orientation.
• Ability to multitask and meet deadlines.
• Professionalism and discretion with sensitive information.
• Strong written and verbal communication skills.
• Evening or weekend availability may be required.

Responsibilities

• Respond to inquiries from new students and families with courteous, researched responses.
• Collaborate with staff to create and share social media posts on official pages.
• Assist with in-person and online programming for new students and families.
• Support webinars and Zoom meetings with questions in chat or during sessions.
• Prepare materials for events and update reference resources.
• Provide guest support during events (registration, check-in, tours).
• Assist with general office tasks and program planning.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Social media

Event support

Webinar support

Team collaboration

Education

Undergraduate AU student

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Department

Logistics & Operations

Time Type

Part time

FLSA Status

Non-Exempt

Job Description

Summary

The Office Assistant supports American University’s new students and families through responsive customer service, timely communication, and thoughtful programming.

Essential Functions

• Responding to inquiries from new students and families with researched responses and excellent customer service.
• Collaborate with staff to create and share social media posts on official pages.
• Assist with in-person and online programming for new students and families.
• Helping to answer questions (in chat box or on video) for webinars and zoom meetings.
• Assisting with office programming.
• Updating reference materials for students and families.
• Collaborating to produce digital content (videos, TikTok, etc.) for new students.
• Soliciting/sharing peer feedback to inform program decisions and planning.
• Preparing materials and supplies for in-person events.
• Providing guest support during events (registration, check-in, tours, information).
• Other duties as assigned, in addition to general office tasks.

Position Type/Expected Hours of Work

• Part-time.
• 10 hours per week.

Salary Range

• $18.40 per hour.

Required Education and Experience

• Current enrollment in an undergraduate program of study at American University.
• Students with a Federal Work Study Award are encouraged to apply.
• Excellent customer service orientation.
• Work with professionalism and discretion around sensitive issues and information.
• Attention to detail and ability to meet deadlines required.
• Ability to multi-task and manage diverse activities.
• Excellent written, oral and communication skills.

Preferred Education and Experience

• Previous leadership in orientation or admissions activities or similar fluency in university programs, policies, and services relevant to the undergraduate student experience.
• The perfect candidate demonstrates a sensitivity to the needs of new students and families in navigating American University, is interested in shaping learning experiences, and is eager to learn and apply new computer applications.

Additional Eligibility Qualifications

• Candidates should be available for at least 8 hours/week, divided over at least two business days.
• Evening/weekend options may be available.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.