Student Library Circulation Desk Assistant

Western New England University; Springfield (MA); On-site; USD 17,000 - 24,000; Full time

Job summary

Western New England University's Law Library in Springfield, MA is hiring student workers for the circulation desk. Earn $15.00 per hour tending to transactions, patron registrations, fines, and general desk duties.

Shifts vary; responsibilities include shelving, answering questions, assisting patrons with printing, and supporting library operations. Prior library or customer service experience is preferred; strong attention to detail and good communication are essential.

Qualifications

• Strong ability to follow detailed written and oral instructions.
• Very good oral communication and interpersonal skills.
• Attention to detail and accuracy in tasks.

Responsibilities

• Handle circulation desk activities: checkout/in, new patron registration, PIN resets.
• Assist printing issues and issue printing cards to non-affiliates.
• Answer telephone and refer inquiries to staff.
• Shelve/reshelve materials in proper locations.
• Open/close library and manage equipment shutdown.
• Collect fines and record transactions accurately.
• Update materials with loose-leaf releases and pocket parts.
• Assist with short-term projects.

Skills

Detail orientation

Excellent communication

Customer service

Teamwork

Ability to follow instructions

Digital literacy

Tools

Integrated library system

Job description

Western New England University's Law Library in Springfield, MA is hiring student workers for the circulation desk. Earn $15.00 per hour tending to transactions, patron registrations, fines, and general desk duties.

Shifts vary; responsibilities include shelving, answering questions, assisting patrons with printing, and supporting library operations. Prior library or customer service experience is preferred; strong attention to detail and good communication are essential.