Circulation Assistant - Customer-Focused Library Support

Massachusetts Board of Library Commissioners; Wellesley (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

The Wellesley Free Library in Massachusetts is seeking a full-time Library Assistant in the Circulation Department. The role involves welcoming patrons, checking in and out library materials, assisting with self-check terminals, shelving, shelf-reading, and helping at public service desks.

The successful candidate will provide excellent customer service, work with a team, and adapt to evolving procedures, including evenings and weekends to meet department needs.

Qualifications

• High School diploma or equivalent.
• Working knowledge of automated systems.
• Six months of clerical or retail work experience.

Responsibilities

• Provide excellent customer service at the Main and Branch Libraries.
• Check in and check out of library materials and assist with self-check terminals.
• Shelving materials, shelf-reading, and assisting customers at public service desks.
• Assist librarians in Tech Time and with outreach.

Skills

Customer service

Communication

Problem-solving

Conflict resolution

Education

High School diploma or equivalent

Job description

The Wellesley Free Library in Massachusetts is seeking a full-time Library Assistant in the Circulation Department. The role involves welcoming patrons, checking in and out library materials, assisting with self-check terminals, shelving, shelf-reading, and helping at public service desks.

The successful candidate will provide excellent customer service, work with a team, and adapt to evolving procedures, including evenings and weekends to meet department needs.