Law School Library-Student Assistant

Western New England University; Springfield (MA); On-site; USD 17,000 - 24,000; Full time

Job summary

Western New England University's Law Library in Springfield, MA is hiring student workers for the circulation desk. Earn $15.00 per hour tending to transactions, patron registrations, fines, and general desk duties.

Shifts vary; responsibilities include shelving, answering questions, assisting patrons with printing, and supporting library operations. Prior library or customer service experience is preferred; strong attention to detail and good communication are essential.

Qualifications

• Strong ability to follow detailed written and oral instructions.
• Very good oral communication and interpersonal skills.
• Attention to detail and accuracy in tasks.

Responsibilities

• Handle circulation desk activities: checkout/in, new patron registration, PIN resets.
• Assist printing issues and issue printing cards to non-affiliates.
• Answer telephone and refer inquiries to staff.
• Shelve/reshelve materials in proper locations.
• Open/close library and manage equipment shutdown.
• Collect fines and record transactions accurately.
• Update materials with loose-leaf releases and pocket parts.
• Assist with short-term projects.

Skills

Detail orientation

Excellent communication

Customer service

Teamwork

Ability to follow instructions

Digital literacy

Tools

Integrated library system

Job description

Job Details: Job Location: Springfield, MA 01119, Position Type: Student, Salary Range: $15.00 - $15.00 Hourly, The Law Library is seeking several students to work various shifts at the circulation desk. Primary duties include, but are not limited to: staffing the circulation desk, handling circulation transactions, familiarity with circulation and reserve polices, re-shelving library material, registering new patrons, collecting fines, filing loose-leaf release, answering basic directional questions, performing shelf-reading of stacks, and handling short-term projects

Essential Job Functions

• Handle Circulation Desk activities, including checking materials out and in, registering new patrons, and resetting PINs through the Library's integrated library system.
• Assist patrons with printing issues, including clearing paper jams, replacing toner, adding money to Phares accounts, and issuing printing cards to patrons not affiliated with the University.
• Answer the telephone at the Circulation Desk; provide answers to basic questions and refer other inquiries to the appropriate Library staff member.
• Shelve/reshelve materials in proper place, shelf, file, etc.
• Open and close the library, including opening or locking doors, and shutting down equipment, etc.
• Collect fines, and other monies owed and record information properly in both the patron's account and the written log.
• Update materials by filing looseleaf releases and pocket parts.
• Other projects as assigned.

KNOWLEDGE, SKILLS and ABILITIES

• Strong ability to follow detailed written and oral instructions.
• Very good oral communication and interpersonal skills.
• Attention to detail.

COMPETENCIES

• Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions. and overcome problems.
• Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
• Digital Technology: Leverage existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. The individual demonstrates effective adaptability to new and emerging technologies.
• Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

ERGONOMIC REQUIREMENTS

• Lifting books and stretching/stooping or using step stool.
• Sitting and standing.
• Lifting and unpacking boxes delivered in the mail. 4) Pushing book trucks that weigh up to 75 lbs.

QUALIFICATION STANDARDS

• Previous customer relations experience preferred.
• Previous library experience preferred.
• Minimal typing skills.