Evening & Weekend Library Desk Aide: Customer Service

Massachusetts Board of Library Commissioners; Northbridge (MA); On-site; USD 18,000 - 26,000; Part time

Job summary

Whitinsville Social Library in Northbridge is seeking a part-time Library Assistant to staff the circulation desk in a public-facing role. Evening shifts and at least one Saturday per month from 10 AM–2 PM are required, with weekly hours capped at 19.5 and no benefits bundled with this position.

The role involves direct customer service, assisting with physical and digital resources, and guiding patrons on self-service options.

Qualifications

• Experience in providing excellent customer service and working with the public in-person and via telephone.
• Excellent with personal computers including Microsoft Office, online searching,
• Internet/browsers including Chrome, email, printers, smartphones, telephones, and copy machines.
• Detail oriented with an ability to use alpha-numeric organizational schemes (Dewey Decimal Classification).
• Must be able to lift a minimum of 30 pounds, stand for up to 3 hours, repeatedly bend and stoop to reach shelves, and work under very noisy conditions for up to 1 hour.
• Excellent availability.
• Ability to pass a criminal records (CORI) check and pre-employment physical and drug test.
• High School Diploma or equivalency.

Responsibilities

• Providing direct customer service in person, via telephone, and email to people of all ages, abilities and backgrounds from the community.
• Promoting Whitinsville Social Library services including physical and electronic resources.
• Demonstrating to patrons how to use self-service options including using their online library account, library apps, printing, registering for events and museum passes, downloading e-books & e-audiobooks, and other library resources and e-resources.
• The work is detail orientated and can be fast-paced. Job involves standing, walking, or using stairs for the entire shift. Other responsibilities may be assigned.

Skills

Customer service

Detail oriented

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Chrome/Internet

Printers/Scanners

Job description

Whitinsville Social Library in Northbridge is seeking a part-time Library Assistant to staff the circulation desk in a public-facing role. Evening shifts and at least one Saturday per month from 10 AM–2 PM are required, with weekly hours capped at 19.5 and no benefits bundled with this position.

The role involves direct customer service, assisting with physical and digital resources, and guiding patrons on self-service options.