Campus Tech Support — Learning Spaces (Student)

University of Oklahoma; Norman (OK); On-site; USD 12,000 - 17,000; Full time

Job summary

University of Oklahoma IT is seeking Learning Spaces Technicians to provide frontline tech support for classrooms, labs, and collaborative spaces across campus. You will handle hardware and software issues, perform proactive maintenance, and ensure a positive customer experience for faculty, staff, and students.

The role is a student position, requiring current enrollment for Fall term, with on-call shifts, M-F 7am–9pm, and flexible scheduling around academic commitments.

Qualifications

• Must be currently enrolled in the Fall Term as a student at the University of Oklahoma.
• Hiring contingent upon verification of current student status.
• Customer service experience is preferred.

Responsibilities

• Support customers with technical issues they may experience.
• Manage incidents and provide updates and feedback.
• Provide effective customer engagement via telephone, e-mail and in person.
• Attend meetings as assigned and follow-up as necessary.
• Attend training sessions or read assigned training materials and pass proficiency exam.
• Troubleshoot software and hardware.
• Communicate technical information to faculty, staff, and students.
• Assist in end user training.
• Document technical procedures.

Skills

Customer service

Technical environment experience

Communication skills

Education

Currently enrolled student

Job description

University of Oklahoma IT is seeking Learning Spaces Technicians to provide frontline tech support for classrooms, labs, and collaborative spaces across campus. You will handle hardware and software issues, perform proactive maintenance, and ensure a positive customer experience for faculty, staff, and students.

The role is a student position, requiring current enrollment for Fall term, with on-call shifts, M-F 7am–9pm, and flexible scheduling around academic commitments.