ITS Student Worker

Bethel University; St. Paul (AK); On-site; USD 17,000 - 22,000; Part time

Job summary

Bethel University in St. Paul, MN is seeking a student to provide Tier 1 technology support for the Bethel community. You will answer calls, gather information, and offer solutions while documenting cases and assisting with knowledge base updates.

The role emphasizes professional communication, reliability, and the ability to work with other students. It is designed for a student who can take direction from staff and conduct problem solving independently.

Qualifications

• Must be a current student.
• Reliable and punctual.
• Able to work independently with minimal supervision.
• Works well with other students.
• Able to take direction from multiple staff.
• Communicate professionally with Bethel community members.
• Able to research solutions to new or difficult problems.

Responsibilities

• Answer incoming calls related to technology issues and requests from Bethel community members.
• Gather information from customers to facilitate troubleshooting.
• Provide Tier 1 support including solutions to common problems and fulfilling service requests.
• Document case information thoroughly for tracking and reference.
• Submit new and edit existing knowledge base documentation.
• Provide prompt, excellent service to telephone and walk-in customers.

Skills

Reliability

Motivation to learn

Independent work

Teamwork with students

Professional communication

Problem solving

Job description

Bethel University is a leader in Christ-centered higher education with approximately 4,700 students from 50 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.

Bethel University’s Christ-centered mission includes a commitment to equal educational opportunity and equal employment opportunity. Bethel does not unlawfully discriminate on the basis of race, color, creed, national origin, sex, marital status, disability, status with regard to public assistance, familial status, or age in its admissions, educational programs, or employment practices.

About the role

• Answers incoming calls related to technology issues and requests from Bethel community members.
• Gathers information from customers to facilitate troubleshooting process.
• Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
• Documents case information thoroughly and correctly to facilitate case tracking and reference.
• Submits new and edits existing knowledge base documentation.
• Provides prompt, excellent service to telephone and walk-in customers.

Qualifications

• Must be a current sMust be reliable (show up on time, stay on task, notify me before an absence)
• Must be motivated to learn
• Must be able to work independently with minimal supervision
• Must work well with other students
• Must be able to take direction from multiple Staff employees
• Must be able to communicate in a professional manner to Bethel community members.
• Ability to research solutions to new or difficult problems.

Additional Responsibilities

Bethel’s mission is to educate and equip students to lead lives of impact through transformative academics in a Christ-centered community. Bethel’s employee community plays a central role in developing our students as whole and holy persons. To carry out this mission, Bethel uses the foundation of our guiding documents, the Aff…?

Other Duties: The essential functions, tasks and responsibilities of this position may change from time to time. Bethel University reserves the right to add or omit duties and responsibilities at the discretion of the University or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.

Travel

This position does not require travel.

Physical Demands

N/A

Expected Hours of Work

Will work with students scheduale

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time