Student IT Support Specialist

Davenport University

Michigan

On-site

USD 16,000 - 22,000

Part time

14 days+

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Job summary

Davenport University in Warren, MI, is seeking a part-time Student Technical Support Assistant in the IT-Customer Support Center. You will assist students and staff with the student portal, SOS, network logins, and Wi-Fi connections, and coordinate with ITS for crossover support.

The role emphasizes service excellence and alignment with university values. The position requires enrollment in a minimum number of credits, basic help desk experience, and familiarity with Windows and Google apps.

Qualifications

Associate degree recommended but not required.
Must be enrolled in a minimum of 6 undergraduate credits or 3 graduate credits.
Minimum of one year of network, PC hardware, and help desk experience desirable.
Experience with Microsoft Windows and Google apps.

Responsibilities

Provide technology support for students and staff on Davenport University standard desktop images.
Reset passwords and assist with logging in to DU computers.
Work with ITS Customer Support Team to resolve hardware and software issues.
Log all calls in the online problem tracking system.
Ensure compliance with Davenport University ITS equipment and application standards.
Help investigate and aid in selecting new solutions to improve student support.
Track recurring problems and recommend solutions.
Follow up with customers to ensure resolution and satisfaction.