Student IT Support Specialist

Hill College; Hillsboro (TX); Sur place; USD 14 000 - 19 000; Temps partiel

Résumé du poste

Hill College in Hillsboro, TX, is seeking a Student Worker in Information Technology. You will provide first-line technical support to students, faculty, and staff, handling tickets, calls, and in-person requests.

The role includes assisting with software, hardware, and classroom technology and helping with campus events. The position requires current enrollment with a 2.0 GPA and a willingness to work evenings or event hours.

Qualifications

• Provide first-level technical support to students, faculty, and staff through help desk tickets, telephone, email, and in-person assistance.
• Assist with software installation, password resets, printer troubleshooting, network connectivity, and account access.
• Assist with setup and operation of technology for campus events and classrooms, including audiovisual equipment.
• Document support requests, resolutions, and procedures in the College's ticketing system.

Responsabilités

• Maintain confidentiality and follow College policies related to information security and FERPA.
• Assist full-time ITS staff with departmental projects and technology rollouts.
• Support events and activities with technology setup and troubleshooting.
• Willingness to work evenings and event hours as needed.
• Demonstrate strong customer service and effective communication with diverse users.

Connaissances

First-level support

Customer service

Troubleshooting

Communication

Teamwork

Formation

Hill College student

GPA 2.0 minimum

Description du poste

Hill College in Hillsboro, TX, is seeking a Student Worker in Information Technology. You will provide first-line technical support to students, faculty, and staff, handling tickets, calls, and in-person requests.

The role includes assisting with software, hardware, and classroom technology and helping with campus events. The position requires current enrollment with a 2.0 GPA and a willingness to work evenings or event hours.