Student IT Service Desk Intern: Hands-On IT Support

Seminole-Count; Sanford (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Seminole County is offering an Information Technology internship designed to give hands-on exposure to life cycle replacement, desktop support, and mobile device management. The role emphasizes applying classroom knowledge to real-world IT problems and building practical skills for a future IT career.

The intern will assist with hardware/software troubleshooting, imaging, deployments, and endpoint maintenance while maintaining clear documentation and communication across teams.

Qualifications

• Currently pursuing a degree in Computer Technology; pursuing IT education for hands-on experience.
• Must be able to assist with both hardware and software support and follow procedures.
• Eligibility forFlorida driver’s license and travel within Seminole County may be required.

Responsibilities

• Assist with trouble-shooting hardware and software, execute technical service visits, installations and support to both internal and external customers.
• Plan work routines, meet performance metrics, ensure quality control, document tasks and communicate effectively.
• Document issues and resolutions for record keeping and posterity.
• Assist with imaging, configuring, installing, and repairing computer endpoints; follow up with users to ensure proper function.
• Install Windows updates, software updates, and firmware on endpoints.
• Monitor ticket workflows in accordance with SLAs.
• Maintain knowledge of Windows OS, Apple iOS, and security protections across devices.
• Perform related duties as required; be prepared for emergencies and essential personnel roles.

Skills

Teamwork

Communication skills

Task prioritization

Independent work

Education

Currently pursuing a degree in Computer Technology

Tools

Windows OS

Apple iOS

Security encryption

Imaging and deployments

Job description

Seminole County is offering an Information Technology internship designed to give hands-on exposure to life cycle replacement, desktop support, and mobile device management. The role emphasizes applying classroom knowledge to real-world IT problems and building practical skills for a future IT career.

The intern will assist with hardware/software troubleshooting, imaging, deployments, and endpoint maintenance while maintaining clear documentation and communication across teams.