IT Service Desk Intern

Seminole County/Board of County Commissioners; Sanford (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Seminole County/Board of County Commissioners seeks an IT internship candidate to support deskside staff across life cycle replacement, imaging, and endpoint maintenance. The role emphasizes applying classroom knowledge to real projects and building practical IT skills within a collaborative team.

The intern will assist with trouble-shooting, installations, and end-user support, while contributing to ticket workflows and documentation.

Qualifications

• Actively pursuing a degree in Computer Technology.
• Must possess and maintain a valid Florida Driver’s License.
• Excellent oral and written communication skills.
• Ability to organize and prioritize tasks successfully.
• Willingness to travel within Seminole County.
• Strong knowledge of Windows and iOS platforms.

Responsibilities

• Assist with trouble-shooting hardware and software and provide support to internal and external customers.
• Imaging, configuring, installing, and repairing computer endpoints and following up with users.
• Install Windows and software updates and monitor ticket workflows per SLAs.
• Document issues and resolutions for record keeping.
• Work in a dynamic IT desk-side environment and participate in trainings.
• Support lifecycle replacement projects and ensure timely end-user assistance.

Skills

Windows OS

Apple iOS

Security & encryption

Communication

Task management

Education

Pursuing degree in Computer Technology

Tools

Ticketing systems

Job description

This is a student Internship. The intern will assist the Information technology deskside support staff with a wide range of projects related to life cycle replacement, maintaining technical support for mobile device, endpoint workstations. The internship is to be both educational and practical. The goal is to apply knowledge acquired in the classroom to real-world situations, as well as gain the skills and experience that is necessary to prepare the student for a successful career in the Information Technology field.

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.**

**Additional compensation based on licensure.**

Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assist with trouble-shooting hardware and software, execute technical service visits, installations and support to both internal and external customers.

Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position.

Documenting issues and resolutions properly for record keeping and posterity.

Assist with imaging, configuring, installing, and repairing computer endpoints, while consistently following up with users to ensure proper function.

Install computer and endpoint Windows updates, software updates, firmware.

Monitor ticket workflows in accordance to SLAs.

Knowledge and competency of the following technologies:

• Windows Operating Systems
• Apple iOS
• Hardware/Software security and encryption

Performs other related work as required.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Actively pursuing a degree in Computer Technology.

Must also possess and maintain a valid Florida Driver’s License including the ability to travel within Seminole County.

Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.

Ability to communicate effectively with other team members, customers, citizens, executive leadership, and elected officials.

Work requires a high degree of teamwork, coordination with customer departments, independent judgment, initiative, and a positive attitude.

Ability to evaluate situations and exercise good judgment in making decisions.

Ability to work independently, maintain accurate and detailed records and organize and assemble data to obtain desired output.

Advanced knowledge of the methods, tools, and techniques applied to diverse IT Support in complex multi-platform networked environments.

Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users.

In depth knowledge of personal computers, operating systems, Office Suite, and use of general business applications.

Ability to establish and maintain effective working relationships with staff at all levels of the County.

Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.

Must possess and maintain a valid Florida Driver’s License.

All employees must attend Seminole County Required Trainings.

Department Specific trainings per position may be required.