Student IT Help Desk Technician – Training Included

University of Kansas; Lawrence (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Kansas Lawrence Campus is seeking a Student Hourly - Entry Level IT Technician to join the IT Help Desk. No advanced technical experience is required; training is provided and you will gain hands-on experience with university technology services.

New Student Technicians will complete an initial training program, work approximately 15 hours per week during training, and then at least 10 hours per week during the academic semester.

Qualifications

• Customer service experience demonstrating professionalism and a strong commitment to user support.
• Strong problem‑solving abilities demonstrated in application materials.
• Excellent communication skills demonstrated in application materials.

Responsibilities

• Respond to Help Desk support requests via phone, email, chat, and walk-in.
• Create, update, and document service tickets with detailed notes in the ITSM system.
• Assist users with account access, password resets, and common technology issues.
• Troubleshoot and resolve issues across Windows, macOS, Android, and iOS platforms.
• Escalate complex issues to full-time staff when appropriate.

Skills

Customer service

Problem solving

Verbal and written communication

Teamwork

Job description

The University of Kansas Lawrence Campus is seeking a Student Hourly - Entry Level IT Technician to join the IT Help Desk. No advanced technical experience is required; training is provided and you will gain hands-on experience with university technology services.

New Student Technicians will complete an initial training program, work approximately 15 hours per week during training, and then at least 10 hours per week during the academic semester.