Student IT Help Desk Technician (20 hrs/wk)

University of Virginia; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Virginia seeks a Student Help Desk Assistant to provide frontline technical support to HRL staff and students. This is a part-time UVA student role, up to 20 hours per week, with pay of $18.25 per hour.

Responsibilities include responding to help desk requests, diagnosing tech issues, assisting with computer setups, and documenting support activities. The position emphasizes customer service and independent problem solving.

Qualifications

• Must be a full-time UVA undergraduate or graduate student in good standing throughout employment.
• General interest in computers, technology, and technical troubleshooting.
• Strong interpersonal and communication skills, with an emphasis on providing helpful and professional customer service.
• Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions.
• Detail-oriented, with strong organizational skills and the ability to follow instructions.
• Self-motivated, with the ability to work independently and manage assigned responsibilities.
• Ability to collaborate effectively with staff, students, and other team members.
• Willingness to learn new technologies, procedures, and troubleshooting techniques.
• May be required to lift up to 25 pounds.

Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues.
• Assist users with basic computer operations, software applications, and peripheral devices.
• Identify and elevate complex technical issues to appropriate IT staff.
• Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services.

Skills

Customer service

Troubleshooting

Communication

Independent work

Team collaboration

Willingness to learn

Detail oriented

Problem solving

Customer-focused

Education

Current UVA student

Job description

The University of Virginia seeks a Student Help Desk Assistant to provide frontline technical support to HRL staff and students. This is a part-time UVA student role, up to 20 hours per week, with pay of $18.25 per hour.

Responsibilities include responding to help desk requests, diagnosing tech issues, assisting with computer setups, and documenting support activities. The position emphasizes customer service and independent problem solving.