Help Desk Assistant (Student Wage)

uva; Charlottesville (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Virginia is seeking an Undergrad Student Wage position for the Help Desk Assistant, providing front-line technical support to Housing & Residence Life staff and students to ensure reliable access to technology and IT resources.

Responsibilities include responding to help desk requests, diagnosing hardware/software/network issues, assisting with computer setup, documenting activities, and escalating complex issues to IT personnel.

Qualifications

• Must be a current UVA undergraduate or graduate student in good standing.
• Interest in computers and technical troubleshooting.
• Strong interpersonal and communication skills with customer service focus.
• Ability to troubleshoot, use sound judgment, and work independently.
• Detail-oriented with good organizational skills and ability to follow instructions.
• Willingness to learn new technologies and procedures.
• May be required to lift up to 25 pounds.

Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve hardware, software, and connectivity issues.
• Assist users with basic computer operations, software, and peripheral devices.
• Identify and escalate complex technical issues to appropriate IT staff.
• Notify supervisor when equipment needs extra technical assistance or repair.

Skills

Strong problem solving

Effective communication

Attention to detail

Customer service

Ability to troubleshoot

Independent work

Collaborative

Willingness to learn

Physical lifting up to 25 lbs

Education

Current UVA undergraduate or graduate student

Job description

Undergrad student wage position for less than 20 hours per week.

The Student Help Desk Assistant provides front-line technical support to Housing & Residence Life (HRL) staff and students, helping ensure reliable access to technology and IT resources. Responsibilities include responding to help desk requests; diagnosing and troubleshooting hardware, software, and network connectivity issues; assisting with computer and peripheral setup; providing basic technical guidance; performing routine preventative maintenance and minor repairs; maintaining accurate equipment inventories; documenting support activities; and escalating complex technical issues to the appropriate IT personnel. The successful candidate will demonstrate strong problem-solving skills, effective communication, attention to detail, and a commitment to providing responsive, customer-focused technical support.

The Help Desk Assistant will be paid $18.25 per hour.

QUALIFICATIONS

• Must be a full-time UVA undergraduate or graduate student in good standing throughout employment.
• General interest in computers, technology, and technical troubleshooting.
• Strong interpersonal and communication skills, with an emphasis on providing helpful and professional customer service.
• Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions.
• Detail-oriented, with strong organizational skills and the ability to follow instructions.
• Self-motivated, with the ability to work independently and manage assigned responsibilities.
• Ability to collaborate effectively with staff, students, and other team members.
• Willingness to learn new technologies, procedures, and troubleshooting techniques.
• May be required to lift up to 25 pounds.

CONDITIONS OF EMPLOYMENT

• Flexible hourly schedule (scheduled in consultation with supervisor), totaling 10-20 hours a week.
• Any other employment must have hours and scheduling compatible with the requirements of this position.

PRIMARY RESPONSIBILITIES

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues.
• Assist users with basic computer operations, software applications, and peripheral devices.
• Identify and escalation complex technical issues to appropriate IT staff.
• Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services.

MINIMUM REQUIREMENTS

• Education: Current undergrad UVA student
• Experience: None
• Licensure: None

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .