Help Desk Assistant (Student Wage)

The Rector & Visitors of the University of Virginia; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Virginia seeks a Student Help Desk Assistant to provide frontline technical support to HRL staff and students. This is a part-time UVA student role, up to 20 hours per week, with pay of $18.25 per hour.

Responsibilities include responding to help desk requests, diagnosing tech issues, assisting with computer setups, and documenting support activities. The position emphasizes customer service and independent problem solving.

Qualifications

• Must be a full-time UVA undergraduate or graduate student in good standing throughout employment.
• General interest in computers, technology, and technical troubleshooting.
• Strong interpersonal and communication skills, with an emphasis on providing helpful and professional customer service.
• Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions.
• Detail-oriented, with strong organizational skills and the ability to follow instructions.
• Self-motivated, with the ability to work independently and manage assigned responsibilities.
• Ability to collaborate effectively with staff, students, and other team members.
• Willingness to learn new technologies, procedures, and troubleshooting techniques.
• May be required to lift up to 25 pounds.

Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues.
• Assist users with basic computer operations, software applications, and peripheral devices.
• Identify and elevate complex technical issues to appropriate IT staff.
• Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services.

Skills

Customer service

Troubleshooting

Communication

Independent work

Team collaboration

Willingness to learn

Detail oriented

Problem solving

Customer-focused

Education

Current UVA student

Job description

Undergrad student wage position for less than 20 hours per week. The Student Help Desk Assistant provides front-line technical support to Housing & Residence Life (HRL) staff and students, helping ensure reliable access to technology and IT resources.

Responsibilities include:

• Responding to help desk requests
• diagnosing and troubleshooting hardware, software, and network connectivity issues
• assisting with computer and peripheral setup
• providing basic technical guidance
• performing routine preventative maintenance and minor repairs
• maintaining accurate equipment inventories
• documenting support activities
• escalating complex technical issues to the appropriate IT personnel

The Help Desk Assistant will be paid $18.25 per hour.

Qualifications

• Must be a full-time UVA undergraduate or graduate student in good standing throughout employment.
• General interest in computers, technology, and technical troubleshooting.
• Strong interpersonal and communication skills, with an emphasis on providing helpful and professional customer service.
• Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions.
• Detail-oriented, with strong organizational skills and the ability to follow instructions.
• Self-motivated, with the ability to work independently and manage assigned responsibilities.
• Ability to collaborate effectively with staff, students, and other team members.
• Willingness to learn new technologies, procedures, and troubleshooting techniques.
• May be required to lift up to 25 pounds.

Conditions of Employment

• Flexible hourly schedule (scheduled in consultation with supervisor), totaling 10-20 hours a week.
• Any other employment must have hours and scheduling compatible with the requirements of this position.

Primary Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues.
• Assist users with basic computer operations, software applications, and peripheral devices.
• Identify and elevate complex technical issues to appropriate IT staff.
• Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services.

Minimum Requirements

• Education: Current undergrad UVA student
• Experience: None
• Licensure: None

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer.

In 1819, Thomas Jefferson founded the University of Virginia and inaugurated a bold experiment. Two centuries later, Jefferson’s vision thrives. Across Grounds - and throughout the world - UVA students, faculty, staff and alumni challenge convention, break barriers and pursue the greater good.

The University of Virginia is made up of eleven schools and affiliated foundations in Charlottesville plus the College at Wise in Southwest Virginia.

The University of Virginia Health System is a renowned academic medical center committed to providing outstanding patient care, educating tomorrow's health care leaders and discovering new and better ways to treat diseases. The University's Medical Center, School of Medicine and Physicians Group are recognized for their excellence in patient care, education and research.

At UVA, we offer a rich collection benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers a comprehensive list of benefits and services to help staff and faculty meet their personal and family needs.