Federal Work Study - Customer Service Representative - Academic Support Services

Albany State University; Albany (GA); On-site; USD 16,531 - 20,664; Part time

Job summary

Albany State University is seeking a Federal Work Study Customer Service Representative for Academic Support Services on the Albany State Rec. Location.

The role focuses on greeting customers and answering phones, providing friendly, professional assistance to students and staff. The position requires a current ASU student, a pleasant personality, and the ability to work a flexible schedule between 9:00 am and 5:00 pm, Monday through Friday, with basic tech skills and strong communication.

Qualifications

• Must be enrolled as Albany State University student.
• Must have a pleasant personality.
• Must be able to work a flexible schedule between 9:00 am and 5:00 pm, Monday through Friday.
• Must be able to operate an iPad, printer or other electronic devices.

Responsibilities

• Greet customers and answer the phone in a courteous manner.
• Assist students and staff with basic information and directions.
• Maintain accurate information and support front-desk operations.

Skills

Customer service

Communication

Technology literacy

Education

ASU student status

Tools

iPad

Printer

Job description

Job Title: Federal Work Study - Customer Service Representative - Academic Support Services

Location: Albany State Rec. Location

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 300843

About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

The customer service representative will perform various job duties as requested by the department. These range from greeting the customers to answering the phone.

Sponsorship is not available for this position.

Responsibilities

• The position requires a person with a pleasing "customer service"-oriented personality.
• The candidate should be at ease with technology such as computers, copiers, iPads, and printers.
• Ability and desire to assist others are a must.
• Previous experience in a customer service or office environment is preferred but not required.

Required Qualifications

• Must be enrolled as an Albany State University student.
• Must have a pleasant personality.
• Must be able to work a flexible schedule between the hours of 9:00 am and 5:00 pm, Monday through Friday.
• Must be able to operate a iPad, printer or other electronic devices
• Must be able to effectively communicate with student
• Must be able to demonstrate active listening skills enable to troubleshoot students' needs.
• Qualified candidates are required to interview

Preferred Qualifications

Experience working in retail, fast food, or other customer service-related industry positions.

Required Documents to Attach

• Cover letter
• Resume
• References (3)

Knowledge, Skills, & Abilities

• Being able to understand someone's needs
• Being able to think critically about a student problem
• Being able to effectively communicate with the student

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at [phone], or by email at [e-mail]. For technical support, please call OneUSG Connect Support at [phone], or by email at [e-mail].

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Afirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at [phone]. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.