Federal Work Study - ITS Technical Support Student Assistant

Albany State University; Albany (GA); On-site; USD 16,531 - 20,664; Part time

Job summary

Albany State University is seeking a Federal Work Study - ITS Technical Support Student Assistant on its West/East Campus locations in Albany, GA. The role is a part-time, temporary student position supporting the Technical Support team with various computer and technology tasks.

Responsibilities include greeting visitors, troubleshooting Wi-Fi, BannerWeb, D2L/GAView, and email access, and assisting with moving and setting up workstations and AV equipment.

Qualifications

• Basic computer, printer, and mobile device skills.
• Good customer service skills.
• Ability to learn and perform duties professionally.

Responsibilities

• Greet walk-ins with professionalism.
• Troubleshoot issues including: Asurams-SECURE Wi-Fi, BannerWeb, D2L/GAView, Email access.
• Relocate and install computer workstations, printers, and phones.
• Break down computers to consign for surplus.
• Occasionally assist Inventory with warehouse deliveries.
• Occasionally assist A/V team with events and classroom support.

Skills

Basic computer skills

Customer service

Willingness to learn IT

Education

Current Albany State student (6+ undergrad credits or 3+ grad credits)

Job description

Job Title: Federal Work Study - ITS Technical Support Student Assistant

Location: Albany State Rec. Location

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 301522

About Us Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

Job Summary Assist the Technical Support team with various computer and technology issues and projects.

Sponsorship is not available for this position.

Responsibilities

• Greet walk-ins with professionalism.
• Troubleshoot issues that include, but are not limited to:
• Asurams-SECURE Wi-Fi access
• BannerWeb access
• D2L/GAView access
• Email access
• Relocate and install computer workstations, printers, and phones
• Break down computers to consign for surplus
• Occasionally assist the Inventory team to receive and store warehouse deliveries
• Occasionally assist the A/V team with events and classroom support

Required Qualifications

• Must be a current Albany State student enrolled in six or more undergraduate credit hours or three or more graduate credit hours.
• A desire to learn IT standards and procedures and an eagerness to work diligently.

Preferred Qualifications

• Computer Science major or related concentration.

Required Documents to Attach

• Cover letter.
• Resume.
• Unofficial transcripts.
• A list of at least 3 professional references with their contact information.

Knowledge, Skills, & Abilities

• Basic computer, printer, and mobile device skills.
• Good customer service skills.
• Ability to learn and perform duties professionally.

Contact Information For more information or questions about a job posting, please contact the Office of Human Recourses at [phone], or by email at [e-mail]. For technical support, please call OneUSG Connect Support at [phone], or by email at [e-mail].

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence

We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect

We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community

We strive to build community and value a good mindset.

Teamwork

We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning

We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
* a motor vehicle report for positions that require driving an Albany State University vehicle
* a successful pre-employment drug test

Equal Employment Opportunity Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at [phone]. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.