Student IT Support — Level 1 Helpdesk

Auburn University; Auburn (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Office of Information Technology Service Desk at Auburn University is seeking a student employee to provide Level One support to faculty, staff, students, and alumni across campus. The role includes configuring devices, assisting with campus wireless and email, and documenting incidents for IT planning.

Candidates must be Auburn University students with a minimum 2.0 GPA and be willing to work evening shifts, Sundays, and during summer and semester breaks.

Qualifications

• Excellent oral and written communication skills.
• Must be motivated, diligent, and hard-working.

Responsibilities

• Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.
• Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.
• Configuration of laptops, tablets, and cell phones for campus wireless and email systems.
• Provide assistance to students living on campus with configuration of TV’s, gaming systems, and other streaming devices for campus.
• Assistance with Duo 2Factor registration, reactivation, and removal.
• Ability to work independently.

Skills

Oral and written communication

Motivated and diligent

Job description

Office of Information Technology Service Desk at Auburn University is seeking a student employee to provide Level One support to faculty, staff, students, and alumni across campus. The role includes configuring devices, assisting with campus wireless and email, and documenting incidents for IT planning.

Candidates must be Auburn University students with a minimum 2.0 GPA and be willing to work evening shifts, Sundays, and during summer and semester breaks.