Campus Advising Desk Assistant — Student Services

Albany State University; Albany (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Albany State University’s Office of Academic Advising seeks a part-time FWS - Academic Advising Desk Assistant to greet students and staff, manage phones, and schedule advising appointments. The role emphasizes confidentiality, professionalism, and exceptional customer service in a welcoming student-centered office.

As a student employee, you will support clerical tasks, maintain records, assist with outreach and events, and work under supervision to contribute to efficient daily operations

Qualifications

• Current Albany State University student in good academic standing.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service skills with the ability to interact professionally with diverse populations.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Ability to maintain confidentiality and exercise sound judgment when handling student information.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks in a fast-paced office environment.
• Dependable, punctual, and able to work independently with minimal supervision.

Responsibilities

• Serve as the primary receptionist by greeting students, faculty, staff, and visitors in a professional and courteous manner.
• Answer and manage a multi-line telephone system, directing calls and responding to general inquiries.
• Schedule, confirm, and manage academic advising appointments using university scheduling systems.
• Provide accurate information regarding advising services, registration processes, and office procedures.
• Maintain student records, files, and departmental databases while ensuring confidentiality of student information.
• Prepare correspondence, reports, forms, copies, and other office documents as requested.
• Distribute incoming mail and prepare outgoing mail and campus deliveries.
• Deliver and retrieve documents and materials from various campus departments as needed.
• Assist professional staff with student outreach initiatives, orientation programs, registration events, and other departmental activities.
• Monitor and maintain the appearance and organization of the reception area and common office spaces.
• Assist with data entry, record maintenance, filing, and other administrative projects.
• Build and maintain departmental records and assist with document management.
• Support special projects and perform operational duties assigned by the supervisor.
• Work at alternate campus locations when departmental needs are required.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

MS Office

Confidentiality

Organization

Prioritization

Dependability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Albany State University’s Office of Academic Advising seeks a part-time FWS - Academic Advising Desk Assistant to greet students and staff, manage phones, and schedule advising appointments. The role emphasizes confidentiality, professionalism, and exceptional customer service in a welcoming student-centered office.

As a student employee, you will support clerical tasks, maintain records, assist with outreach and events, and work under supervision to contribute to efficient daily operations