Student Housing & Assignments Assistant

University of Central Florida; Orlando (FL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings options

Employee discounts

Education assistance

Job summary

The University of Central Florida's Housing & Residence Life seeks a Housing Assignment Assistant to serve as a trusted point of contact for students, families, and staff, providing responsive, accurate, and caring support across multiple channels. You'll manage administrative processes, coordinate assignments, and contribute to the day-to-day functions of the Housing Administration Building.

You will utilize StarRez and PeopleSoft for room changes and cancellations, maintain department email

Qualifications

• High School Diploma or Equivalent and 0+ years of relevant experience.
• Experience in higher education or similar setting preferred.
• Familiarity with housing or student information management systems (StarRez/PeopleSoft).
• Customer service in a fast-paced, high-volume administrative environment; strong organizational skills.

Responsibilities

• Answer incoming telephone calls for the Department of Housing and Residence Life and route to appropriate staff.
• Train staff and student assistants on phone system usage.
• Use StarRez and PeopleSoft to locate and share accurate information with callers.
• Respond to student and parent questions via department email.
• Maintain passwords and access to department emails and accounts.
• Provide back-up coverage for front desk of Housing Services as needed.
• Represent the department at events like Open House or Orientation.
• Process cancellations, room assignments, and changes in StarRez/PeopleSoft as directed.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Communication

Education

High School Diploma or Equivalent

Tools

StarRez

PeopleSoft

Job description

The University of Central Florida's Housing & Residence Life seeks a Housing Assignment Assistant to serve as a trusted point of contact for students, families, and staff, providing responsive, accurate, and caring support across multiple channels. You'll manage administrative processes, coordinate assignments, and contribute to the day-to-day functions of the Housing Administration Building.

You will utilize StarRez and PeopleSoft for room changes and cancellations, maintain department email