Office Support Assistant

ucf; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Education assistance

Paid time off

Retirement savings options

Employee discounts

Job summary

The Office Support Assistant at UCF Rosen Community within Rosen College of Hospitality Management provides customer service and administrative support to the residential community office.

The role is located at the Rosen Community and involves troubleshooting student concerns, answering calls, coordinating HR/payroll for student staff, maintaining records, and supporting opening/closing activities, with a typical Monday–Friday schedule and generous benefits.

Qualifications

• High School Diploma or equivalent and 0+ years of relevant experience.
• Previous experience in a university environment.
• Previous supervision experience.
• Experience supporting facility operations software (StarRez, Maxient, eRezLife or Qualtrics).

Responsibilities

• Troubleshoot concerns of residential students and assist with resource referrals.
• Answer inbound calls for the assigned residential community office.
• Coordinate administrative processes within the assigned community office.
• Train, supervise, and evaluate the part-time student office staff; coordinate HR processes for students employed by the community office, including payroll and time entry.
• Maintain records and documentation for office administrative processes.
• Order office supplies and maintain inventory.
• Provide administrative support to the Coordinator, Residence Life & Education for the community.
• Ensure office technology is in working order and may perform routine troubleshooting, as needed.
• Assist with preparation for opening and closing of the residential community.
• Organize, inventory, and audit the residential keys.
• Process student charges for damages in consultation with the supervisor and Accounts Receivable.
• Other duties as assigned by department and/or supervisory staff.

Skills

Customer service

Administrative support

HR coordination

Education

High School Diploma or equivalent

Tools

StarRez

Maxient

eRezLife

Qualtrics

Job description

The Opportunity

The Office Support Assistant serves as a customer service representative and provides administrative support to a residential community office.

This particular position will be located at our Rosen Community at the Rosen College of Hospitality Management.

Responsibilities

• Troubleshoot concerns of residential students and assist with resource referrals.
• Answer inbound calls for the assigned residential community office.
• Coordinate administrative processes within the assigned community office.
• Train, supervise, and evaluate the part-time student office staff; coordinate HR processes for students employed by the community office, including payroll and time entry.
• Maintain records and documentation for office administrative processes.
• Order office supplies and maintain inventory.
• Provide administrative support to the Coordinator, Residence Life & Education for the community.
• Ensure office technology is in working order and may perform routine troubleshooting, as needed.
• Assist with preparation for opening and closing of the residential community.
• Organize, inventory, and audit the residential keys.
• Process student charges for damages in consultation with the supervisor and Accounts Receivable.
• Other duties as assigned by department and/or supervisory staff.

Minimum Qualifications

• High School Diploma or equivalent and 0+ years of relevant experience.

Preferred Qualifications

• Previous experience in a university environment.
• Previous supervision experience.
• Previous experience supporting facility operations, including work order tracking and maintenance of keys.
• Previous software/database experience (i.e. StarRez, Maxient, eRezLife, or Qualtrics).

Special Instructions to the Applicants

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Company Culture & Benefits

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Employee Benefits Guide .

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Student Success and Well-Being (SSWB) - Housing & Residence Life

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM

Type of Appointment

Regular

Expected Salary

$15.00 to Negotiable

Job Posting End Date

10-28-2026-12-00-AM

Veteran's Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Opportunity Statement

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.