Housing Assignment Assistant

University of Central Florida; Orlando (FL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings options

Employee discounts

Education assistance

Job summary

The University of Central Florida's Housing & Residence Life seeks a Housing Assignment Assistant to serve as a trusted point of contact for students, families, and staff, providing responsive, accurate, and caring support across multiple channels. You'll manage administrative processes, coordinate assignments, and contribute to the day-to-day functions of the Housing Administration Building.

You will utilize StarRez and PeopleSoft for room changes and cancellations, maintain department email

Qualifications

• High School Diploma or Equivalent and 0+ years of relevant experience.
• Experience in higher education or similar setting preferred.
• Familiarity with housing or student information management systems (StarRez/PeopleSoft).
• Customer service in a fast-paced, high-volume administrative environment; strong organizational skills.

Responsibilities

• Answer incoming telephone calls for the Department of Housing and Residence Life and route to appropriate staff.
• Train staff and student assistants on phone system usage.
• Use StarRez and PeopleSoft to locate and share accurate information with callers.
• Respond to student and parent questions via department email.
• Maintain passwords and access to department emails and accounts.
• Provide back-up coverage for front desk of Housing Services as needed.
• Represent the department at events like Open House or Orientation.
• Process cancellations, room assignments, and changes in StarRez/PeopleSoft as directed.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Communication

Education

High School Diploma or Equivalent

Tools

StarRez

PeopleSoft

Job description

Student Success and Well-Being/Housing and Residence Life:

The Division of Student Success and Well-Being (SSWB) is dedicated to creating an amazing UCF experience. From enrollment through graduation, and even as our Knights enter the global workforce, we walk beside students with wraparound programs and services. The mission of the Department of Housing and Residence Life is to provide students living in university housing with safe, well-maintained facilities and programs that are conducive to student learning and success.

The Opportunity

UCF's Student Success and Well-Being's Housing and Residence Life division is seeking a Housing Assignment Assistant to serve as a trusted point of contact for students, families, and staff - providing responsive, accurate, and caring support across multiple channels. You'll be part of a dynamic team that keeps the housing operation running smoothly by managing critical administrative processes, coordinating assignments, and contributing to the day-to-day functions of the Housing Administration Building. This is an opportunity to work at the heart of student life at one of the nation's leading public research universities, where your organizational skills, attention to detail, and commitment to service make a tangible difference. You'll collaborate with a dedicated team, leverage housing and university management systems, and help ensure every student finds their place.

Responsibilities

• Answer incoming telephone calls for the Department of Housing and Residence Life. Give accurate information to callers and/or transfer them to the appropriate staff member or department.
• Train other staff members and student assistants on the proper use of the phone system.
• Utilize computer systems, including but not limited to StarRez and PeopleSoft, to find and distribute accurate information to callers.
• Respond to student and parent questions/requests via the department email.
• Maintain passwords and access to departmental email and organizational accounts.
• Provide back-up coverage for front desk of Housing Services as needed.
• Represent the department at university events, such as Open House or Orientation.
• Perform processes in StarRez, PeopleSoft, or other management systems as directed, to assist with cancellations, room assignments, room changes, etc.

Minimum Qualifications

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications

• Experience working in a higher education or similar setting.
• Familiarity working with housing or student information management systems, such as StarRez or PeopleSoft.
• Skilled at providing customer service in a fast-paced, high-volume administrative environment. Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.

Special Instructions to the Applicants

• The anticipated hourly rate for this position is $15.66 - $17.24 ($32,703 - $36,000 annually). The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Student Success and Well-Being (SSWB) - Housing & Residence Life

Work Schedule

Monday - Friday, 8:00 AM to 5:00 PM. Occasional weekends.

Type of Appointment

Regular

Expected Salary

$15.66 to Negotiable

Job Posting End Date

10-29-2026-12-00-AM

Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.