Housing Assignment Assistant

ucf; Orlando (FL); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings options

Employee discounts

Education assistance

Job summary

University of Central Florida's Housing and Residence Life team is seeking a Housing Assignment Assistant to serve as a trusted point of contact for students, families, and staff. You will manage critical administrative tasks, coordinate room assignments, and support Front Desk operations, using StarRez and PeopleSoft to ensure accurate information and smooth housing processes.

This role emphasizes customer service, organization, and careful attention to detail in a fast-paced university

Qualifications

• High School Diploma or Equivalent required.
• Experience in higher education is preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Answer incoming calls and provide accurate information.
• Train staff and student assistants on phone system usage.
• Use StarRez and PeopleSoft to locate and share information.
• Respond to inquiries via department email.
• Maintain departmental email access and passwords.
• Provide backup front desk coverage as needed.
• Represent the department at Open House or Orientation.
• Process room assignments and changes in management systems.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Education

High School Diploma or Equivalent

Tools

StarRez

PeopleSoft

Job description

Student Success and Well-Being/Housing and Residence Life: The Division of Student Success and Well-Being (SSWB) is dedicated to creating an amazing UCF experience. From enrollment through graduation, and even as our Knights enter the global workforce, we walk beside students with wraparound programs and services. The mission of the Department of Housing and Residence Life is to provide students living in university housing with safe, well-maintained facilities and programs that are conducive to student learning and success.

The Opportunity : UCF's Student Success and Well-Being's Housing and Residence Life division is seeking a Housing Assignment Assistant to serve as a trusted point of contact for students, families, and staff - providing responsive, accurate, and caring support across multiple channels. You'll be part of a dynamic team that keeps the housing operation running smoothly by managing critical administrative processes, coordinating assignments, and contributing to the day-to-day functions of the Housing Administration Building. This is an opportunity to work at the heart of student life at one of the nation's leading public research universities, where your organizational skills, attention to detail, and commitment to service make a tangible difference. You'll collaborate with a dedicated team, leverage housing and university management systems, and help ensure every student finds their place.

Responsibilities:

• Answer incoming telephone calls for the Department of Housing and Residence Life. Give accurate information to callers and/or transfer them to the appropriate staff member or department.
• Train other staff members and student assistants on the proper use of the phone system.
• Utilize computer systems, including but not limited to StarRez and PeopleSoft, to find and distribute accurate information to callers.
• Respond to student and parent questions/requests via the department email.
• Maintain passwords and access to departmental email and organizational accounts.
• Provide back-up coverage for front desk of Housing Services as needed.
• Represent the department at university events, such as Open House or Orientation.
• Perform processes in StarRez, PeopleSoft, or other management systems as directed, to assist with cancellations, room assignments, room changes, etc.

Minimum Qualifications:

• High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

• Experience working in a higher education or similar setting.
• Familiarity working with housing or student information management systems, such as StarRez or PeopleSoft.
• Skilled at providing customer service in a fast-paced, high-volume administrative environment. Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.

The anticipated hourly rate for this position is $15.66 - $17.24 ($32,703 - $36,000 annually). The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Emplo