Student Financial Specialist (2 Positions)

Pensacola State College; Pensacola (FL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid sick leave

State retirement benefits

Job summary

Pensacola State College seeks a Student Financial Specialist to oversee sponsor contracts, student accounts, and cash collections. You will deliver quality service to students, faculty, staff, and third parties, while ensuring accurate data entry and timely payments.

Daily interaction with students across in-person, phone, email, and remote channels is required; you will adhere to FERPA and collaborate with the Coordinator, Student Financial Services to maintain records and resolve inquiries.

Qualifications

• Graduation from an accredited institution with an associate degree and two years of accounting or bookkeeping experience.
• Experience with spreadsheet and database applications.
• Related work experience may substitute education on a year-for-year basis.

Responsibilities

• Oversee Sponsor Contracts, student accounts, and cash collections.
• Provide quality customer service to students, faculty, staff, and third parties.
• Interact daily with students face-to-face, by phone, email, and remotely.
• Summarize conversations and update student files for future reference.
• Initiate calls to collect documentation and payments.
• Handle FERPA-compliant confidential material and communications.
• Prepare itemized invoices for college services and programs.

Skills

Customer service

Communication skills

Data entry

Multitasking

Office software

Education

Associate degree

Job description

Join the PSC family and connect with accomplished and diversecolleagues who inspire and innovate students and transform livesand futures. Along with helping our students reach their goals,Pensacola State makes career fulfillment a reality.

Job Description:

The Student Financial Specialist assists in overseeing theCollege’s Sponsor Contracts, student accounts, and cashcollections. This individual is responsible for providing qualitycustomer service to students, faculty, staff, administration, andthird-party entities. Reports to the Coordinator, Student FinancialServices.

Duties and Responsibilities:

• Determines the student’s individual needs; provides informationto students, parents, and prospective students as appropriate.
• Interacts daily with students face-to-face, via telephone,email, and remote communication.
• Communicates effectively, both verbally and in writing.Summarizes conversations to student files for futurereference.
• Initiates phone calls to collect required documentation andpayments.
• Empowers students to utilize online services, portals, andwebpages.
• Responds to student account-related questions regardingstatements, payment options, payment deadlines, tuition rates, and1098T tax forms. Receipts incoming monies including tuition andinvoice payments and departmental deposits.
• Handles confidential material and communications and adheres toFERPA.
• Refers students seeking a monthly tuition payment plan to theCollege’s third-party provider. Updates installment amounts afterschedule adjustments or financial aid awards are posted. Ensure allaccount balances are accurate prior to refund dates. Monitors dataimports to student accounts for designated programs.
• Prepares itemized invoices for use of college services,facilities, workforce development, apprenticeship programs, anddual enrollment education. Keeps appropriate records and ensurespayments are received in a timely manner.
• Sorts mail and performs data entry, filing, scanning, andaccurate record keeping.
• Perform billing for College receivables for student accounts,third-party sponsor accounts, and government agency programs.Attain and maintain working knowledge of payor requirements asdesignated.
• Investigate and respond to inquiries (internal & external)regarding invoice/payment status.
• Reconcile accounts and prepare Ad Hoc Payments to return fundsto third-party sponsors as directed.
• Monitor receivables for non-payment, delayed payments, andother irregularities as directed.
• Research, prepare, process, and distribute College ordepartment-required paperwork, including but not limited to studentaccount adjustments, student statements of account, etc.
• Responsible for knowing and conforming to all safety practicesand regulations that apply to this specific area and position.Unsafe conditions should be reported to the immediate supervisorand to the Pensacola State College Police Department/PublicSafety.
• Performs other duties as assigned.

Essential Functions:

• Ability to prioritize work, meet deadlines, attention todetail, and follow through on assignments with minimalsupervision.
• Ability to exercise initiative in maintaining professionalcontacts within the college for the purpose of expeditingdepartment work.
• Advanced computer skills to include multitasking in anelectronic environment.
• Ability to sit at a desk and view a display screen for extendedperiods of time.
• Ability to demonstrate professional and discretionarycommunication skills via electronic, verbal, written, andface-to-face interactions.
• Must provide excellent customer service through appropriatewritten and verbal communication, including, but not limited to,telephone, email, voicemail, and written correspondence.

Minimum Qualifications: Graduation from an institutionthat holds accreditation recognized by the U.S. Department ofEducation and approved by the College with an associate degree andtwo years of accounting or bookkeeping experience. Experience withspreadsheet/database applications. Related appropriate workexperience may be substituted on a year-to-year basis for therequired education. Successful results of a criminal backgroundcheck are required.

*Per F.S. 295.065 – Certain servicemembers and veterans, and thespouses and family members of such servicemembers and veterans,will receive preference and priority, and certain servicemembersmay be eligible to receive waivers for postsecondary educationalrequirements.

Pursuant to College policy, it is an employment eligibilityrequirement for an applicant to meet the requirements of §435.04(2), Florida Statutes, related to background investigations.Any person failing to meet the requirements of the statute will bedeemed not qualified to hold employment in this position. A FloridaDepartment of Law Enforcement (FDLE) approved background check willbe conducted on every successful candidate as a condition ofemployment, and any person who fails to disclose any adverseinformation contained in the background investigation at the timeof submitting the employment application will be disqualified fromemployment.

ANNUAL SALARY: $36,400.00 ($18.67/hour)

APPLICATION DEADLINE: Open Until Filled – Review of applications will begin October 6, 2026. The online application and supplemental application materials must be received by October 5, 2026, to receive full consideration.

Pensacola State College offers a comprehensive benefits package forhealth, dental, vision, hospitalization, and supplemental insurancebenefits through the State of Florida’s Group Insurance Program.All employees in established, eligible positions are members of theFlorida Retirement System from their first day of employment. Otherbenefits offered include participation in the wellness program,tuition waivers, educational opportunities, and paid sick leave.Additional leave types are position specific.

Pensacola State College does not discriminate against anypersonon the basis ofrace,color,ethnicity,religion,sex (asdefined by applicable federal and state law),nationalorigin,age,disability, genetic information, pregnancy,ormaritalstatus inits educational programs, activities, oremployment. For inquiriesregardingthe College’s nondiscriminationpolicies, contact the Civil Rights Compliance Officer at [phone], Pensacola State College, 1000 College Blvd., Pensacola,Florida 32504.